The economy has evolved from agricultural to industrial to information and nowadays it is the knowledge economy.
The scale and complexity of organizational change proposed by e-governance projects necessitates a managerial rather than a technical approach. It needs a more synergistic managerial national development focus. E-governance projects need process reengineering issues and organizational politics to be supplemented with organizational change or business process management.
An integrated holistic view of the mission, vision and ICT implementation is missing. E-governance projects have failed to address socio-cultural, human and ethical aspects for projects which are multi state and inter and intra departmental dependent.
It is important to strengthen the integration of multiple stakeholders. Few executives in governance roles have the necessary skills, knowledge and experience. Few have had any formal training in their project governance roles. Business executives tend to approach project governance with good intentions, but with little governance specific skills, knowledge and education. It is assumed by all parties that no such expertise is needed. This is a false assumption.
“A four dimensioned approach is needed i.e. process, people, technology and resources. Output based to outcome based approach is required. There should be focus on services and service levels. One should choose carefully between an incremental and a radical approach, while retaining customer friendliness, efficiency and effectiveness,” said Prof. K. Subramanian, IT Advisor to CAG of India; Prof. & Director, Advanced Centre for Informatics & Innovative Learning, IGNOU; EX-DDG (NIC), Ministry of Communications & IT.
For the future, implementations should be done through committed leadership. We should create affordable, robust ICT infrastructure and adapt system usability concepts. Government information bases should be integrated, auditable, verifiable and consistent, and information integrity assured.
Adapting a well planned changed management drive is essential. Employment generation through entrepreneurship should be stressed upon.
There are four mantras of good digital governance i.e. leadership, monitoring, collaboration or co-existence and legal process integration (ERP) superimposed with BI makes for a creative and innovative, transparent and open government.
The functional owners in government are starting to use e-government as an instrument to transform their interactions with their constituents. Innovative value added services can be developed once technology is used to make it easier for government agencies to collaborate. To prevent the sustainability of IT systems from becoming an issue, the program design should be done holistically including efforts to promote its usage.
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Quelle/Source: Express Computer, 22.02.2010
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