The new services are in line with the directives of the bank's board of directors and senior management to provide the best possible services to customers, to create a safe and secure e-banking environment, and to open new communication channels with customers.
Commenting on the occasion, Mr. Waleed Al Amoudi, Head of SIB's e channels division said that the host of new services affirms the bank's commitment to adopting the latest technologies and practices in accordance with the world's highest standards, and to meet its customers' aspirations in a time of modern technological challenges and changes.
"The upgraded Weyy@com retail banking service enables customers to receive bank statements, make transfers from one account to another, request cheque books and bank certificates, increase credit card limits, request fixed-term investment deposits, as well as pay electricity, water and Etisalat bills. We have also launched online corporate banking services, which is aimed at utilizing the latest technologies for the service of our corporate customers," he added.
As part of its host of services, a new online bank statement service - introduced under the theme "A Paperless Digital World" - is being offered. It will serve as an alternative to the conventional method of receiving bank statements, Murabaha and funds through the post, and is aimed at helping SIB's clients to save time, energy, and the environment.
In fact, meeting environmental safety standards while servicing customer's needs were the main drivers behind the launch of this particular service.
Al Amoudi explains: "The online bank statement enables customers to view their monthly bank statements via the e-banking services on the internet. And as a result of our efforts to restructure our e-services, clients can also receive their monthly bank statements via e-mail.
"SIB's e-bank statement offers additional value as it is an environmentally friendly procedure that enables our customers to help protect resources. The service is also cost effective as it helps reduce service charges."
In terms of this service, he explains that SIB will provide e-bank statements on the last working day of each month, ensuring that its customers have direct access to their accounts at any time of the day.
Speaking about the bank's other services, Al Amoudi clarified: "We have improved our SMS service in order to help customers communicate with their accounts by adding information, setting payment reminders and receiving payment confirmation. We will also expand our existing ATM services such as cash and cheque deposits and adding utility payments. Customers will thus be able to pay Etisalat, SEWA and DEWA, among others, via ATMs."
Customers wanting to receive free online bank statements or other online services can visit their nearest SIB branch, or contact the call centre on 06-5999999.
Sharjah Islamic Bank was the first bank in the UAE to successfully convert from traditional banking to Islamic banking in 2002, offering a wide range of Shari'a-compliant banking services to individuals, establishments, institutions and investors.
Through well-placed risk management strategies SIB has managed to achieve an unprecedented growth rate, launching 23 branches, as well as over 100 strategically-located ATM machines in residential areas, shopping centres and entertainment centres throughout the UAE.
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About Sharjah Islamic Bank
Sharjah Islamic Bank, formerly known as National Bank of Sharjah, was founded by an Amiri decree issued by H.H. Dr. Sultan Bin Mohammed Al Qassimi, Member of the Supreme Council, and Ruler of Sharjah, to provide commercial banking services to firms and individuals. Originally a conventional bank, Sharjah Islamic Bank became the first in the world to convert successfully to Islamic banking in 2002. Since then, all operating systems and procedures have been modified to facilitate this conversion and all employees trained in Islamic banking.
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Quelle/Source: Zawya, 18.12.2010
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