The ePay gateway forms part of Dubai eGovernment’s initiative to deliver government services through innovative channels with the aim of easing government transactions for businesses and the general public in Dubai.
It offers these two segments an opportunity to make instant payment of government fees through effective and convenient payment facilities without having to waste time and efforts visiting banks or the concerned departments as they can use other electronic channels including the Internet or mPay for more urgent transactions.
According to recent statistics issued by Dubai eGovernment, the payments for transactions totalling 2.88 million transactions reached Dh3.83 by the end of December 2011, up 49 per cent compared to Dh2.56 billion for 1.8 million transactions the previous year.
The top three departments in terms of amounts collected were Dubai Customs, Dubai Electricity and Water Authority (Dewa) and the Dubai Health Authority (DHA) respectively, while the top three in terms of number of transactions were DHA, DEWA and the Roads and Transport Authority respectively.
Ahmed Bin Humaidan, director general of Dubai eGovernment pointed out that these results reflected the rapid pace of eTransformation in Dubai.
'They affirm the increasing demand among customers to adopt the ePay option for completing their government transactions on one hand and their high trust in the efficiency and security of this option on the other,' said Bin Humaidan.
'This service allows individual and corporate clients to electronically pay for government services either via credit cards or via direct debit from their accounts in the participating banks,'he added.
Bin Humaidan noted that the credit card option ranked first among customers, with related transactions amounting to around Dh.3 billion out of the total amounts collected.
He also noted a growing preference for direct debit, which accounted for 522,815 transactions in 2011 over 54,538 transactions in 2010.
'We are working hard to provide these components in the form of centralized services and a common infrastructure to make it easier for those departments to provide their services to public via a suitable platform that encourages creativity and specialization,' he added.
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Quelle/Source: Trade Arabia, 12.01.2012
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