The iHanoi Digital Citizen application not only helps people quickly resolve daily issues, but also contributes to changing the interaction habits between citizens and the government in the digital environment.
A unified point of access for digital citizens.
On the street, if people see construction waste obstructing the road, instead of looking for the responsible agency, they can simply open their phones, take a photo, describe the situation, and send the location directly to the system. With iHanoi, when people need to report a problem, they have a unified point of contact.
Weiterlesen: VN: iHanoi - A digital platform bringing the government closer to the people.
Building a smart city is not just about investing in more technological platforms or digitizing management operations. For Hanoi, this process is being placed under higher demands: forming a data-driven, technology-based, and connectivity-based urban governance model to address practical life issues and ultimately improve the quality of life for its citizens. Creating a data platform for urban governance.
During its development, Hanoi is facing the challenge of managing a large-scale urban area with a dense population, ever-expanding development space, and increasingly complex infrastructure. In this context, management methods based primarily on distributed information and manual processing struggle to meet the demands for fast, accurate, and flexible operation. Therefore, building digital infrastructure, shared data, and platforms to support governance is becoming one of the crucial foundations for the capital city to move towards a smart city model.
October 15 will be Vietnam’s first Digital Citizen Day, established under Government Resolution No. 66 with the aim of raising public awareness, encouraging people to develop digital skills, and promoting the use of technology in everyday life. It underscores Vietnam’s commitment to people-centered digital transformation and ensuring that everyone is able to access and benefit from digital services.
Digital applications are now part of almost every aspect of daily life. The Hanoi Metro app lets passengers check train schedules, purchase e-tickets, and scan a QR code at the ticket gate, making commuting more convenient and helping passengers plan their journeys more efficiently.
Weiterlesen: Vietnam Digital Citizen Day: People at the heart of digital transformation
From electronic identification and online public services to digital payments and policy feedback, digital citizenship is becoming increasingly prominent in modern life. Along with the achievements of Project 06, expanding digital conveniences must go hand in hand with improving skills, protecting personal data, and ensuring the safety of citizens in cyberspace.
In implementing Resolution No. 66.22/2026/NQ-CP dated July 9, 2026, of the Government on the development of digital citizens, the Ministry of Public Security has recently coordinated closely with ministries, sectors, and localities to synchronously implement many solutions, placing citizens at the center, as the subject and goal of national digital transformation .
Weiterlesen: VN: Developing digital citizenship: From convenience to safety and responsibility.
Can Tho City aims to shift its digital transformation from a piecemeal implementation approach to data-driven governance and management, with citizens and businesses at the center of its service delivery.
In the last three months of 2026, Can Tho city will focus on removing bottlenecks in data, infrastructure, and human resources, and accelerating the implementation of digital transformation tasks.