Government organisations from around the world are harnessing the power of technology to deliver better services and enable a higher level of engagement with citizens.
Ideas such as e-government, which improves efficiency through automated paper-based processes, and Government 2.0, which sees agencies increase engagement through social media, have helped to revolutionise the way government organisations work with their citizens.
“Now with the fourth revolution mainstreaming worldwide through the advent of the Internet of Things, services, and cyber systems, we have an incredible opportunity to change the game and accelerate the social and economic dividends citizens expect,” said Mark Day, general manager of government industry for worldwide public sector at Microsoft, in a blog post.
According to Day, a new phase of digital government transformation is in the offing, with a deeper level of technological embracement helping more goals to be achieved.
“Digital government transformation is about creating a single point of entry for citizens to access government services anytime, anyplace, from any device,” said Day. “It’s about using the power of social media to proactively understand the needs and concerns of citizens and make predictions about how to sustainably evolve government and keep pace with rapid urbanisation and new work and lifestyles. It’s about citizens measuring the success of government services and outcomes to deliver those services where they are most needed.”
Agencies can also use advanced analytics to gain new insights and maximise their performance using open government data.
This digital shift is being driven by cloud and mobile technologies which are enabling government agencies to work in an increasingly flexible and cost-effective way.
However, Day explained: “For this shift to take place on a large scale, governments must embrace the innovation that comes from partnering with those outside the walls of government including citizens, community organisations, academic leaders, and businesses in new ways.”
The City of Barcelona and the Catalan Government are working with City Protocol Society and technology thought leaders. This is with the aim of creating a smart city that brings about a new era of economic growth. And in the US, the New York Police Department (NYPD) has entered a new revenue sharing partnership with Microsoft. This is to extend the value of its ‘Domain Awareness System’ solution to other jurisdictions.
“As governments seek to genuinely transform how they deliver services for the digital era, we believe that the need to transform the way governments procure and implement new innovations are as important as the innovations themselves for long-term sustained improvement,” added Day. “Governments, civil society, and the private sector should all be accountable for the long-term sustainable results in the same way that corporations create shareholder dividends. Every public sector digital success should result in a measurable social and economic dividend and not exacerbate the digital divide that already exists.”
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Autor(en)/Author(s): Sean Dudley
Quelle/Source: OnWindows, 31.05.2016
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