Serving the citizens through electronic governance or “eGovernance”, is more essential for the developing countries than forthe developed and less populousones. The government in a densely populous country like Bangladesh can better serve the citizens through Information and CommunicationTechnologies (ICTs). Branding the country as Digital Bangladesh might have drawn the attention of local and international communities, but the country's success in adopting eGovernance is not noticeable if compared to some provinces of theneighboring country, India.
During the last parliamentary election of India, the successful project 'SWAGAT' in Gujarat often came to the limelight because it made the BJP leader, Narendra Modi,a hero of India,who was later voted as Prime Minister of one of the biggest countries of the world. Actually, SWAGAT is almost synonymous to the eGovernance services; people of the region arejust a click away from accessing the citizen services.