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Tuesday, 28.05.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001


  • Ghana Police, DVLA, 18 Other Government Agencies Integrated

    Ghana government has integrated 20 agencies including Ghana Post, Electricity Company of Ghana (ECG), Ghana Water Company Limited (GWCL), Driver and Vehicle Licensing Authority (DVLA), Ghana Immigration Service (GIS), Ghana Police Service (GPS) into a one-stop administration service centre.

    The ultra modern state of the art service centre was handed over by the Huawei Technologies Limited to the Ministry of Communications to facilitate the delivery of Government services to citizens under the e-Government programme.

  • Kenya's National Single Window System to Launch

    The new Trade Facilitation system set to enhance efficiency of cross-border trade at Kenyan seaport, airports and border posts

    CrimsonLogic, a leading provider of eGovernment solutions and services headquartered in Singapore -- under a government contract between Kenya and Singapore, successfully rolled out the Kenya Electronic Single Window System, officially known as Kenya TradeNet. The system is CrimsonLogic's 18th live Trade Facilitation implementation so far, and its first major project in Kenya.

  • Single portal of e-government in Azerbaijan to start operating by end of 2012

    The Ministry of Communications & IT of Azerbaijan integrates e-services of diverse ministries and departments into single portal system E-government.

    The chief consultant of the MCIT Information Society Development Department, Etibar Umudov, says that certain technical work and installation of the server and other equipment are under way with the purpose of the mutual integration of different platforms of the governmental agencies.

  • ZM: ZDA one-stop-shop system to be launched Tweet Email RSSS

    ZAMBIA Development Agency (ZDA) says the one-stop-shop integrated system (OSSIS) facility expected to be launched in the fourth quarter of this year on a trial basis, will help speed up the registration process for businesses.

    According to a statement posted on the ZDA website, the OSSIS is an information and communication technology (ICT) programme that will enable stakeholder agencies share client registration information.

    To this effect, ZDA has embarked on an ICT infrastructure integration programme to help reduce business registration and other processes to about two hours at the one-stop-shop.

  • ‘Single Window Will Make Nigeria Relevant, Competitive In Int’l Trade’

    Valentina Mintah is the Programme Manager for the Nigeria Customs Service (NCS) single window feasibility study. The expert, who is currently working towards a PhD in evaluating the impacts of ICT related interventions in trade facilitation, holds a Master’s degree in systems analysis and design. She has worked with various IT organisations and development agencies on a number of public sector reform programmes involving Customs and tax implementation systems. In this interview with Juliet Alohan, she speaks on the huge impact the single window environment will have on the Nigerian economy, and advises on the contingency plans which must be put in place to ensure sustainability of the system.

  • 100 self-service Hukoomi kiosks planned in Qatar

    Qatar will have some 100 self-service kiosks across the country that can access e-government portal–Hukoomi services by 2015.

    Through Hukoomi, citizens and residents can complete a range of important services — from applying for passports and identification cards to obtaining exit permits — from the comfort of a home computer or mobile device now and self-service kiosks later.

    “This allows people to bypass paperwork and long waits at government offices and saves everyone time, energy, and other resources,” ictQATAR said in its annual report.

  • 20 agencies integrated into Ghana’s e-government project

    Twenty agencies have been integrated into Ghana’s central e-government service centre, including Ghana Post, Electricity Company of Ghana (ECG), Ghana Water Company Limited (GWCL), Driver and Vehicle Licensing Authority (DVLA), Ghana Immigration Service (GIS) and Ghana Police Service (GPS).

    The e-governance project is being carried by Huawei, with the first phase the project – the service centre – handed to the Ministry of Communications. The centre will deliver government’s services to citizens under the e-government programme.

  • 71% of central administration in Bulgaria offers services on one-stop-shop principle

    2005 Administration Report shows greater share of women and university graduates in public administration

    71% of central administration offer services on one-stop-shop principle. This principle is also applied in 100% of the district and 68% of the municipal administration units. This is expressed in the approved by the government 2005 Report on Public Administration.

  • AE: Adoption of 'Single Window' concept will add to ease of doing business

    International trade volumes and profitability would receive a welcome impetus if the e-customs 'Single Window' concept was popularised around the world, as this would help address three main concerns related to cross-border trade namely, reducing costs and cross-border transit time, checking illegal trafficking of goods, and enhancing border security.

    This key message emerged as experts and leading customs officials reflected upon the development of the customs sectors within their own countries and regions in a session titled 'E-Government: An Added Value to Trade,' at the Middle East debut of the 2013 WCO IT Conference and Exhibition held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. The discussion was moderated by David Evans, Head of Tax and Customs Business Unit, Worldwide, BULL Information Systems.

  • AE: DEWA launches eComplain portal

    Dubai Electricity and Water Authority ( DEWA ) has launched a unified eComplain portal ( that serves as a one-stop online channel for customers to submit their complaints and queries effortlessly and conveniently, as part of its 'Hadhreen - At Your Service' initiative.

    Under Hadhreen, customers have the convenient option of being able to select e-Services, mobile services, GreenBill, pay bills through 17 different channels, or address any complaints and suggestions.

  • AT: New one-stop-shop Business Service Portal (USP) becomes fully operational

    The new Business Service Portal (Unternehmensserviceportal - USP) became fully operational on 23 May 2012. It includes multiple new applications in order to serve as a single entry point for businesses, providing them with online information and a single channel for their transactions with the public authorities.

    On the USP portal, users can find customised, business-related information and a package of eGovernment applications, which can be accessed online, through a single sign-on feature. The aim of the USP is to create optimal conditions for entrepreneurs and provide modern, efficient and digital administrative processes, so that they can save time and money. It is also intended to strengthen the country’s position as a business location and to further enhance Austrian eGovernment.

  • ATIB members consider one-stop shop principle in customs registration as effective in Azerbaijan

    Rashad Rasulu, general secretary of the Azerbaijan-Turkey Business Association (ATIB), along with the reps of the Ministry of Economic Development and the State Customs Committee of Azerbaijan have participated in the Asian Development Bank’s seminar on the theme “Development of electronic single one stop shop system in foreign economic activity” in Singapore within the framework of CAREC Programme.

    ATIB reports that at the seminar it was conducted presentation of relevant systems applied in Azerbaijan, Kyrgyzstan, Mongolia, Uzbekistan, China, Afghanistan, Kazakhstan and Tajikistan.

  • Australia invests on a one-stop shop for human services IT

    The Federal Government of Australia will invest more than $530 million over the next four years to consolidate the ICT infrastructure of Centrelink, Medicare and the Child Support Agency.

    Over the next four years, the Department of Human Services will move to a single shared gateway for the three portfolios, with a single security management system for payment systems across the three agencies. All department staff will also move to a single portal, desktop and email system.

    The department will also invest in a new data recovery centre to house customer data, and move to a single consolidated data management system.

  • Australia to launch one-stop online gateway for aged care

    The Australian Government is launching an internet portal tracking aged care services, while streamlining access to information about nursing homes, staffing levels, amenities and community care services.

    This My Aged Care internet portal, to be supported by dedicated phone services, goes live in early 2013. It is part of a US$3.84 billion (AUD$3.7 billion) reform agenda designed to overhaul aged care services in Australia.

    For the first time, the My Aged Care portal will feature a star rating system for nursing homes and other aged care services, including any previous history of complaints or feedback about the quality of care.

  • Azerbaijan introduces electronic registration of real property since 1 May

    Within application of e-services State Committee for Property Affairs intends to start accepting electronic appeals of the population for real property facilities’ registration since 1 May.

    Today at the presentation of information system of real estate facilities’ electronic registration , Deputy Chairman of the State Committee Rafig Jalilov reported that the Committee started provision of e-services at the site of State Real Property Registry Service from 1 March (

  • Azerbaijan's customs committee expands single window principle

    State Customs Committee (SCC) of Azerbaijan began to introduce "single window" in the head customs administrations of Baku and Sumgayit, the head of the Committee Aydin Aliyev told reporters.

    "The principle of "single window" is applied not only on the border. Already its gradual introduction in the head customs administrations of Baku and Sumgayit begins. Soon it will be introduced to all customs administrations of the country," said Aliyev.

    He said the customs system of the country is expanding the use of e-services, and internal correspondence in the SCC is already carried out electronically. "Also specific steps are taken to use e-services for customs registration," said Aliyev.

  • Azerbaijani Communications Ministry prepares to create a single mobile government system

    The Ministry of Communications & IT is preparing to introduce a single system of mobile government (m-government).

    Informed sources say that the system is provided in order to improve access to state e-services and promotion of the use of digital signature in the country.

    "This system will enable to use electronic digital signatures of the subscribers of mobile operators that will expand much the range of access to state e-services and the use of digital signature," the source emphasized.

  • Bahrain eGovernment plans development centre

    Plans to set up a “one-stop shop” that will work as a vital resource for the governments of developing countries and for all development practitioners were discussed at a recent seminar in Bahrain.

    The first National Global Alliance for ICT and Development (GAID) of the UN Department of Economic and Social Affairs (UNDESA) seminar was aimed at accelerating the achievement of the eCenter for Millennium Development Goals.

    The seminar concluded with several significant recommendations for the implementing the millennium development goals (MGDs) set by the United Nations using ICT tools and modern communication technology.

  • BD: Union Digital Centre: Prioritising government’s one-stop rural shop

    More than 80 countries have introduced one-stop shops—one-door or single-window service delivery outlets, community or citizen information and service centres, e-government web portals—to reduce corruption by simplifying public service delivery processes and making them citizen-friendly.

    Around the world, these are reducing corruption and introducing greater service delivery efficiency. For example, as a result of service centres in India, citizens reported 50 percent less chance of encountering a demand for bribe. In Georgia, citizen satisfaction with regard to public services shot up to 92 percent from 10 percent.

  • Berlin’s Point of Single Contact: an online one-stop shop for entrepreneurs

    Berlin's Point of Single Contact (PSC) is a regional-level portal that provides a step-by-step guide to European entrepreneurs who seek for information, advice and support on the federal state's administrative procedures that are required for doing business in Berlin.

    Complying with the EU's 'Services Directive' (Directive 2006/123/EC of 12 December 2006 on services in the internal market), all 16 German regions (referred to as the 'federal states' of Germany) have established their own PSC in a pan-European effort to guide entrepreneurs through the paper work and thus, facilitate cross-border trade and boost the economy of the country.

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