IfG.CC - The Potsdam eGovernment Competence Center

The ultra modern state of the art service centre was handed over by the Huawei Technologies Limited to the Ministry of Communications to facilitate the delivery of Government services to citizens under the e-Government programme.

CrimsonLogic, a leading provider of eGovernment solutions and services headquartered in Singapore -- under a government contract between Kenya and Singapore, successfully rolled out the Kenya Electronic Single Window System, officially known as Kenya TradeNet. The system is CrimsonLogic's 18th live Trade Facilitation implementation so far, and its first major project in Kenya.

The chief consultant of the MCIT Information Society Development Department, Etibar Umudov, says that certain technical work and installation of the server and other equipment are under way with the purpose of the mutual integration of different platforms of the governmental agencies.

ZAMBIA Development Agency (ZDA) says the one-stop-shop integrated system (OSSIS) facility expected to be launched in the fourth quarter of this year on a trial basis, will help speed up the registration process for businesses.

According to a statement posted on the ZDA website, the OSSIS is an information and communication technology (ICT) programme that will enable stakeholder agencies share client registration information.

To this effect, ZDA has embarked on an ICT infrastructure integration programme to help reduce business registration and other processes to about two hours at the one-stop-shop.

Through Hukoomi, citizens and residents can complete a range of important services — from applying for passports and identification cards to obtaining exit permits — from the comfort of a home computer or mobile device now and self-service kiosks later.

“This allows people to bypass paperwork and long waits at government offices and saves everyone time, energy, and other resources,” ictQATAR said in its annual report.

The e-governance project is being carried by Huawei, with the first phase the project – the service centre – handed to the Ministry of Communications. The centre will deliver government’s services to citizens under the e-government programme.

This key message emerged as experts and leading customs officials reflected upon the development of the customs sectors within their own countries and regions in a session titled 'E-Government: An Added Value to Trade,' at the Middle East debut of the 2013 WCO IT Conference and Exhibition held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. The discussion was moderated by David Evans, Head of Tax and Customs Business Unit, Worldwide, BULL Information Systems.

Under Hadhreen, customers have the convenient option of being able to select e-Services, mobile services, GreenBill, pay bills through 17 different channels, or address any complaints and suggestions.

On the USP portal, users can find customised, business-related information and a package of eGovernment applications, which can be accessed online, through a single sign-on feature. The aim of the USP is to create optimal conditions for entrepreneurs and provide modern, efficient and digital administrative processes, so that they can save time and money. It is also intended to strengthen the country’s position as a business location and to further enhance Austrian eGovernment.

ATIB reports that at the seminar it was conducted presentation of relevant systems applied in Azerbaijan, Kyrgyzstan, Mongolia, Uzbekistan, China, Afghanistan, Kazakhstan and Tajikistan.

Over the next four years, the Department of Human Services will move to a single shared gateway for the three portfolios, with a single security management system for payment systems across the three agencies. All department staff will also move to a single portal, desktop and email system.

The department will also invest in a new data recovery centre to house customer data, and move to a single consolidated data management system.

This My Aged Care internet portal, to be supported by dedicated phone services, goes live in early 2013. It is part of a US$3.84 billion (AUD$3.7 billion) reform agenda designed to overhaul aged care services in Australia.

For the first time, the My Aged Care portal will feature a star rating system for nursing homes and other aged care services, including any previous history of complaints or feedback about the quality of care.

Today at the presentation of information system of real estate facilities’ electronic registration , Deputy Chairman of the State Committee Rafig Jalilov reported that the Committee started provision of e-services at the site of State Real Property Registry Service from 1 March (emdkdedrx.gov.az).

"The principle of "single window" is applied not only on the border. Already its gradual introduction in the head customs administrations of Baku and Sumgayit begins. Soon it will be introduced to all customs administrations of the country," said Aliyev.

He said the customs system of the country is expanding the use of e-services, and internal correspondence in the SCC is already carried out electronically. "Also specific steps are taken to use e-services for customs registration," said Aliyev.

Informed sources say that the system is provided in order to improve access to state e-services and promotion of the use of digital signature in the country.

"This system will enable to use electronic digital signatures of the subscribers of mobile operators that will expand much the range of access to state e-services and the use of digital signature," the source emphasized.

The first National Global Alliance for ICT and Development (GAID) of the UN Department of Economic and Social Affairs (UNDESA) seminar was aimed at accelerating the achievement of the eCenter for Millennium Development Goals.

The seminar concluded with several significant recommendations for the implementing the millennium development goals (MGDs) set by the United Nations using ICT tools and modern communication technology.

More than 80 countries have introduced one-stop shops—one-door or single-window service delivery outlets, community or citizen information and service centres, e-government web portals—to reduce corruption by simplifying public service delivery processes and making them citizen-friendly.

Around the world, these are reducing corruption and introducing greater service delivery efficiency. For example, as a result of service centres in India, citizens reported 50 percent less chance of encountering a demand for bribe. In Georgia, citizen satisfaction with regard to public services shot up to 92 percent from 10 percent.

Complying with the EU's 'Services Directive' (Directive 2006/123/EC of 12 December 2006 on services in the internal market), all 16 German regions (referred to as the 'federal states' of Germany) have established their own PSC in a pan-European effort to guide entrepreneurs through the paper work and thus, facilitate cross-border trade and boost the economy of the country.