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Dienstag, 21.04.2026
Transforming Government since 2001

Bürgerbüros

  • Jordan: Call centre to handle citizens' complaints

    In a bid to improve and expedite public sector services, a call centre was launched Sunday to receive complaints and suggestions regarding the performance of public entities.

    The centre, which is directly connected with liaison officers at the country's 130 ministries and public entities, enables citizens and non-Jordanians living in the Kingdom to lodge complaints and comment on any services provided by public entities.

  • Lotsen im Behördendschungel

    Bürgerbüro: Stadt und Kreis ziehen an einem Strang – Zentrale Anlaufstelle am Graben geschaffen

    Der Gang zur Behörde war früher für viele ein rotes Tuch. Wartezeiten wie zur besten Hauptverkehrszeit auf der A 5, denen sich oft eine Odysee von einem Sachbearbeiter zum nächsten anschloss, sorgten für Verdruss. Mit dem neuen Bürgerbüro der Stadt Heppenheim und des Kreises Bergstraße im Verwaltungsgebäude am Graben 15 in Heppenheim sollen moderne Zeiten eingeläutet werden.

  • New contact centre firm launched in Bahrain

    Bahrain has launched a company that will offer contact centre services to public and private sectors and will also operate the National Contact Centre, which provides eGovernment’s integrated services.

    Silah Gulf is an addition to the other service delivery channels including the national portal (bahrain.bh), the mobile gateway and the eServices centres.

    Silah Gulf is one of the leading initiatives for the Bahrain government towards contributing to the national economy to develop employment opportunities for Bahrainis.

  • NRW: Stadt Mülheim an der Ruhr bietet noch mehr Bürger-Services

    Die Stadt Mülheim an der Ruhr und der IT-Dienstleister MATERNA GmbH haben gemeinsam das Konzept für ein kommunales Kommunikations-Center entwickelt. Zum 1. Juli 2004 nimmt das Center, das für eine schnelle Beantwortung der Bürgeranfragen sorgt, seinen Betrieb auf. "Für die Konzeption haben wir uns professionelle Unterstützung von MATERNA geholt", so Hans-Theo Horn, Dezernent für Personal, Schule, Jugend und Kultur bei der Stadt Mülheim an der Ruhr.

  • NRW/Bonn: Im virtuellen Rathaus sind die Wege kurz

    Immer mehr Dienstleistungen werden in Bonn online angeboten - Persönliches Erscheinen wird in vielen Fällen überflüssig

    Jeden Monat besuchen etwa 250 000 Menschen das Bonner Rathaus. Allerdings nicht zu Fuß sondern via Bildschirm, Tastatur und Maus. Dabei rufen sie mehr als eine Million Seiten im virtuellen Rathaus auf. Die Bonner haben beim Zugang zur Verwaltung die Wahl, ob sie persönlich vorbeischauen, anrufen oder ihre Angelegenheiten per Internet regeln. Telefonische Auskünfte sollen künftig aus einem gemeinsam mit der Stadt Köln betriebenen Call-Center erteilt werden.

  • Österreich: Der elektronische Amtsweg im Testlauf

    Hitzendorf prüft als erste österreichische Gemeinde die Bürgerkarte auf ihre Tauglichkeit.

    Das Gesetz für E-Government ist seit 1. März 2004 in Kraft. Um die notwendige Erfahrung im Umgang mit moderner Verwaltung zu sammeln, wird nun die Bürgerkarte in einem Pilotprojekt getestet. Ausgewählt wurde dafür die 3400-Seelen-Gemeinde Hitzendorf im Bezirk Graz-Umgebung.

  • PK: Govt to establish e-centres

    The government has decided to offer e-services in telecentres, which are going to be established in the rural areas of the country.

    Anusha Rahman, Minister of State for IT and Telecom, chaired a meeting on Wednesday regarding the establishment of telecentres in the country’s rural areas.

  • PK: Telecentres number enhanced to 500 to facilitate rural population: Anusha

    Ministry of Information Technology and Telecommunications has decided to enhance the number of Universal Telecentres (UTCs) from 35 to 500, to be established to facilitate e-services in rural areas of the country.

    The other objective behind establishing Telecentres is to creating local employment opportunities and extending broadband to provide distance education and Information and Communication Technologies (ICTs) literacy, Minister of State for Information Technology, Ms. Anusha Rehman said.

  • Qatar: One stop shop - New e-govt portal to make living easy

    Government received some streamlining yesterday at the click of a mouse as the country launched a new e-government portal which will allow citizens and residents to access services and information 24/7.

    The portal was launched by Dr Hessa Al Jaber, Secretary-General of ictQATAR, at an event held at the Sharq Village & Spa. The portal, called Hukoomi, can be accessed at www.gov.qa.

  • Rwanda: 18 More Telecentres to Boost Rural Access

    Rwanda Development Board's Information Technology has a directorate whose focus is enabling rural communities access basic ICT services for the purposes of boosting their levels of competitiveness.

    As part of this empowerment drive, RDB-IT has been installing rural telecentres throughout the country. It recently added 18 more telecentres under its community and rural access outreach programmes.

  • Schleswig-Holstein: Stark erweiterte Anlaufstelle für Einwohner in Bad Segeberg

    Grünpflanzen sind in Amtsräumen keine Seltenheit, aber für das neue Büro der „Bürgerdienste“ im Bad Segeberger Rathaus wurde offenbar eine halbe Gärtnerei aufgekauft. Überall grünt es in dem großzügig geschnittenen Raum, die Mitarbeiterinnen sitzen an modernen Arbeitsplätzen in hellem Holz. Die zentrale Anlaufstelle für Einwohner wurde deutlich vergrößert und modernisiert. Kostenpunkt: 23 000 Euro.

  • Singapore: 22 centres with internet access to govt services open to public

    New centres with access to government internet services, as well as an SMS feedback channel on what other services you might want on your mobile phone, are now available.

    Not everybody has access to broadband internet and that percentage as of June 2006 stands at just under six in 10 people.

  • TZ: 3,000 govt telecentres to address ‘digital divide’

    The government plans to build about 3000 telecentres in underserved areas in a bid to narrow down the digital gap existing between urban and rural areas.

    At the telecentre, the community would be able to access information through television and ICT tools such as the internet, fax and telephones.

    About 15 telecentres have already been built across the country according to Enock Mpenzwa who is programme officer in the ministry of Communications, Science and Technology. The creation of telecentres is provided for by the Universal Communication Access Act, 2006.

  • UAE contact centre records 200,000 cases

    The Abu Dhabi’s Government Contact Centre, an initiative under the ambitious Abu Dhabi e-Government programme, has reported a major milestone by registering more than 200,000 cases in 2012.

    Marking its 5th year of providing a convenient, direct access between the people and the government this 2013, the contact centre is in the midst of implementing a phased approach towards significantly expanding its capabilities to accommodate various inbound and outbound communication and collaboration, a statement from the centre said.

  • UAE: Dial 800 555 for Abu Dhabi Government Services

    New, dedicated Government Service Contact Centre is operational; key step in Abu Dhabi Government multi-channel service optimization program

    Under the patronage of His Highness General Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the United Arab Emirates Armed Forces and Chairman of Abu Dhabi Executive Council, the new Contact Centre for Abu Dhabi Government was inaugurated today with His Highness Sheikh Hamed Bin Zayed Al Nahyan, Chairman of the Abu Dhabi Crown Prince’s Court making the first call during a launch event held at the Emirates Palace Hotel.

  • UAE: RTA extends online services

    Customer Service Centers, a Corporate Support Services Sector of Roads & Transport Authority (RTA), unleashed an initiative to enlighten the users of RTA online services at the Main Customer Service Center of the E-Day Program.

    Laila Hareb, Director of Customer Service Centers Department stated that this program is an addition to the programs undertaken by the RTA aiming at upgrading the online services and efficient interaction with clients with the least possible effort.

  • UAE: Sewa services under one roof from Nov 1

    Customers of Sharjah Electricity and Water Authority (Sewa) will be able to complete formalities of securing gas, water and electricity supplies in one place from November 1, 2007.

    Sewa is working towards launching a customer service centre called Tawseel (installation) by which all the formalities for all kind of services provided by Sewa will be facilitate and completed.

  • UK: Swansea: Face-to-face contact centre does business better, faster and smarter

    Swansea Council's new Contact Centre is proving a big hit with residents of the city with more than 800 people a week using the service.

    Figures show more than 6,500 people have used the face-to-face centre to assist with a range of issues including council tax queries, housing repairs, street lighting, highways faults and the reporting of abandoned vehicles.

    The centre on the ground floor at County Hall is the first stage of the transformation of the building into a Civic Centre that will also boast a new Central Library, a seafront café and an exhibition space.

  • US: Running a Passport Acceptance Facility at Your Library

    Processing patron passport applications enhances customer service—and your library’s bottom line

    Expanded travel regulations have increased demand for United States passports. As of June 1, 2009, a valid passport is required for all foreign travel to and from Canada and Mexico. In this time of reduced funding, public libraries can capitalize on the increased demand while providing a valuable e-government service to their customers by becoming official Passport Acceptance Facilities (PAFs) for the U.S. Department of State. PAFs earn the standard execution fee of $25 per passport.

  • Virtuelles Rathaus in vielen Städten mit Startproblemen

    Die Einrichtung städtischer Bürgerdienste im Internet verläuft in vielen Kommunen nicht ohne Schwierigkeiten. «Die technischen Möglichkeiten für die Einrichtung virtueller Rathäuser sind zwar in den meisten Städten vorhanden», sagte Marketingprofessor Hartmut Holzmüller in Dortmund in einem dpa-Gespräch.
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