IfG.CC -
Institute for eGovernment

Addressing the gathering, he said that the Nilgiris is among the few districts chosen to implement the scheme.

If you look at it a little differently, the government is always expected to provide basic amenities and services at an affordable cost to its citizens. When it comes to providing these at an affordable prices it becomes a big challenge due to the limited resources and vast outreach. In this context, information and communication technology (ICT) has proved to be of great help.

The measure of a modern government is increasingly linked to how easily citizens can access its services. A government office that requires citizens to repeatedly visit, submit physical documents, and wait for approvals belongs to an older model of administration. The emerging model is one where citizens can access services through digital platforms without having to physically approach government offices for routine requirements.

This shift from physical-first administration to digital-first governance is transforming the way public services are delivered. Digital platforms, e-files, online payments, electronic records and integrated citizen-service systems are reducing paperwork, shortening processing times and improving transparency. At the same time, the rapid expansion of digital governance is creating new priorities around connectivity, digital literacy, cybersecurity, data protection and reliable authentication.

It can be said that the role of ICT in the public sector has evolved from informatisation to providing smart government.

But that's rather a staid way of looking at it. The old model (1980 - 2000) led to high costs with limited results, and was merely an attempt to computerise brick and mortar. Major shortcomings were experienced - there was lack of change management techniques and process re-engineering which often led to duplication, creation of silos and sub-par outcomes. In the period thereafter, till about 2014, things were much more wholesome. This model (second-generation) had an ICT-enabled transformation which was more citizen-centric in outlook and integrated in approach. What was essentially lacking in the earlier model - sharing of infrastructure, services, multichannel delivery, change management and process reengineering, etc. - was addressed to some extent.

According to Nasscom's suggestion, technology should be integrated with governing processes like cash transfer and subsidies.

Jha said IT reduces the gatekeeper role of public officials and hence opportunities for corruption. The Central Vigilance Commission had been persuading organizations to adopt measures like e-procurement, e-bidding e-billing, e-payment and IT and enabling of various public services.

Explaining the idea behind the project, Authority chairman Rama Raman said this will reduce physical interface of the general public with babus. With this, corruption is expected to go down while increasing efficiency. The Authority all set to float tenders to choose a company for the project. Officials claim the system would be in place by March. "Once the online mechanism is in place, works like execution of lease deed, issue of no-dues certificates, transfer of plots, mortgage permission, among others will be done online," Raman added.

It may be mentioned here that the Jawaharlal Nehru Urban Renewal Mission (JNNURM) includes introduction of e-governance under mandatory reforms of Urban Local Bodies (ULB). Varanasi is part of approved 65 mission cities under JNNURM. The e-governance in municipalities aims at providing quick, efficient and transparent services to citizens at affordable cost to realize the basic needs of the common man.

For years, the plan to move towards e-governance was moving at a snail’s pace. True to government tradition, some turned this plan into a money-making venture. Among other things, one saw computer hardware made by unknown companies in some administrative offices. It would be interesting to see how many purchases were made in the name of e-governance and how much of this was useful.

After Infosys co-founder NR Narayan Murthy said that 'Infosys had not made any profits due to on government projects due to red-tapism and other issues,' two IT consultants Abhishek Bhatt and Rakesh Malik have responded to NRN's statement.

Here is what they had to say:

"With my limited experience of Govt IT projects through direct involvement and after discussing with senior colleagues with long experience in the field, I have certain observations on the issues relating to challenges in IT project implementation:-

The system transforms citizen-centric service delivery system through information & communication technology (ICT). As many as 26 services of eight departments would be available to people across the state via single web access point State Service Delivery Gateway (SSDG) through Common Service Centres (CSC) and Lokvani centres.

These services would be consolidated under 'State Portal' in all the districts. UP would become the first Indian state to implement e-governance on mega scale.

Be it depositing electricity bills or examination fees, e-government offers a hassle-free solution by replacing lengthy queues and insolent government employees with computerised single window Bill collection centres.

It is important to note that the e-democracy is an effort to change the role of citizen from passive information giving to active citizen involvement. And in an e-democracy scenario the Government will be informing the citizen, representing the citizen, encouraging the citizen to vote, consulting the citizen and engaging the citizen in the Governance.

Through the project’s website, corporations in India can easily and securely access MCA services and conduct transactions such as registering a new company, changing company information or filing required documentation about finances.

The globally driven revolution in the Internet world is changing our lives in terms of the way we interact with each other, use multiple devices, work, learn and interact within the office space of personal spaces.

These changes naturally should reflect the way government functions in terms of the organization of the government, its relationship with its citizens, institutions and businesses and cooperation with other governments.

It is boring, and there are times when you could lose temper thanks to the large number of documents they seek and the wasted time spent waiting to attest a single document. I can understand the frustration that residents experience. Unfortunately most official bodies have formulated rules regulations taking a myriad aspects into consideration, except for people's time, effort and patience.

The initiative will involve creating a master plan for e-governance in Myanmar and reviewing information technology capacity in the country’s academic institutions.

The deadline for applications was August 8 and this week the shortlisted companies will be asked to submit proposals within 20 days.

Addressing the 25th Nasscom leadership summit here through a webcast, he termed IT a "change agent" capable of empowering, connecting and binding isolated parts of the nation.

Both parties agreed to deepen bilateral collaboration and increase the exchange of expertise.

Ms. Amal Al-Falah Al-Sagroshny, Morocco’s Minister-Designate for Digital Transformation and Administration Reform, hosted David Almerol, Secretary of State for Electronic Management of the Ministry of Information and Communications Technology of the Philippines, along with an official delegation, at the ministry’s headquarters in Rabat on November 19, 2025. The visit was organized in coordination with Morocco’s National Commission for the Protection of Personal Data and forms part of ongoing bilateral cooperation in e-governance and digital transformation.