Heute 733

Gestern 3825

Insgesamt 72223643

Dienstag, 26.05.2026
Transforming Government since 2001

GB: Grossbritannien / United Kingdom

  • UK: Lancaster Council research shows 80% of residents prefer the phone

    Lancaster City Council has improved the service delivered to local citizens and reduced the number of abandoned service calls to its offices by investing in a new customer contact centre.

    The centre was set up following research conducted amongst 1,000 local residents which revealed that over 80% would prefer to contact the council by telephone - and that they would like to have their queries dealt with at the first point of contact.

  • UK: Land Registry blocks plan for property website

    For at least three years, it has been official government policy to help entrepreneurs create new digital channels to public information. The policy works fine - until an entrepreneur comes up with an idea. Almost always, it then runs into a wall of obstacles.

    The latest to discover the difficulties of creating a business based on public sector information is John Yardley. He accuses a government-owned trading fund of being "contradictory and obstructive" over a proposal to set up an online property business relying on official data.

  • UK: Land Registry chooses IT solution to proactively avoid outages and failures

    The Land Registry has chosen a new IT solution to ensure service levels – aiming to proactively avoid potential outages and systems failures.

    The Land Registry has chosen Wily Technology to monitor and manage the performance of its online services and applications, based upon the IBM WebSphere platform.

  • UK: Land Registry deploys open source data management platform

    The UK Land Registry has deployed an open source data management platform that aims to improve data integration at the organisation, and reinforce its business intelligence (BI) warehouse and project, it was announced on 14 February 2011.

    The implementation of the data integration platform will enable the Land Registry to use, extract, transform and load processes to provide consistent data for BI. Steven Philips, Delivery Manager at the Land Registry, said it was crucial that the organisation maintained concise and accurate data for BI, and improved data integration for the BI warehouse.

  • UK: Land Registry goes live with online service

    System is the world's largest online transactional database, claims Registry.

    The Land Registry has launched an online service offering cheap and easy public access to information held on 19 million properties across England and Wales.

    The service allows citizens to search the register to find out prices, ownership details and registration plans on a specified property.

  • UK: Land registry joins PISCES open standards organisation

    Land Registry is pleased to announce that it has signed up to full membership of the e-business standards body PISCES (Property Information Systems Common Exchange Standard) from January 2008, as part of its commitment to the adoption of e-conveyancing.

    Land Registry Director of Information Systems John Wright said: "We are delighted to sign up as members of PISCES and look forward to a productive partnership. PISCES is one of the key drivers behind the adoption of open e-business standards for the property industry, enabling it to function more effectively and efficiently.

  • UK: Land Registry procures new Electronic Funds Transfer System

    Land Registry has announced its intention to procure an electronic funds transfer (EFT) system which will underpin its e-conveyancing service due to be released in stages from 2007. EFT will allow money to be transferred from buyer to seller while simultaneously paying fees such as stamp duty land tax. Land Registry will then automatically update its database with the new owner’s details. The new system will remove the delays which currently prolong the registration process.

    EFT will need to be faster than the traditional methods of payment such as CHAPS and the provider must demonstrate that their solution is secure and provides certainty, immediacy and irrevocability in the movement of funds.

  • UK: Land Registry unveils online property records database

    The Land Registry has launched its first public transactional internet service — Land Register Online — which provides online access to the Registry’s property records.

    Land Register Online was launched on 31 January by chief land registrar Peter Collis and Andrew Stott, deputy chief information officer at the Cabinet Office’s e-government unit.

  • UK: Last minute returns tax Revenue's web site

    Two-week grace period for those whose attempt was rejected by the site

    The Inland Revenue web site struggled to cope with a surge in last-minute tax returns this week, with more than 30,000 people a day trying to submit their completed forms before the 31 January deadline.

    Many were unable to access the site because of the record numbers using the online service, while others complained they had not received a confirmation email after submitting their self-assessment details.

  • UK: Launch of London eAdmissions

    In order to comply with the e-Government requirement for all local authorities to provide online school admissions facilities for the September admissions round, the 33 London boroughs have worked together to provide a system via a single portal. The system, which is launched today, is closely aligned to the UK Government's "Transformational Government Strategy", and is compliant with the Minimum Feature List developed by the eAdmissions National Project. The National Project, which is funded by the Department for Communities and Local Government to support 150 local authorities in delivering online school admissions, has provided guidance and research results to aid development of the London system.
  • UK: Leader: A helpful push towards efficiency

    Why government targets may improve local authority IT

    There has been much grumbling and rolling of eyes from people in local authorities tasked with squeezing more cost out of their systems as a result of the government's efficiency targets.

    But as our case study with St Helens Council shows, big savings can be seen by those willing to take bold moves - in this case moving from a mainframe to a server environment. And they are not alone, as other local authorities are undertaking similar initiatives.

  • UK: Leader: Cheerleaders for e-government needed fast

    Councils need to get their pom-poms out

    Many councils have already completed all the work they need to do to get their e-government systems in place by the end of the year as demanded by the government.

    But we'll have to wait for the report on that next year to see how all councils have faired. It's too early to say yet, the Office of the Deputy Prime Minister has said.

  • UK: Leader: Don't employ a yes-man for gov't CIO

    Get someone who can keep up with the private sector...

    It's not every day you get the chance to work directly for the Prime Minister.

    And Ian Watmore, until the other day head of e-government, has moved up to do just that. But, the IT crowd is asking, what about his grand plans to change the face of public sector IT and services?

  • UK: Leader: E-government worsening digital divide?

    Will putting more government services online actually worsen the digital divide?

    This is the implication of research into the impact of online school admissions systems, which warns there's a risk that only the parents who are already comfortable with the internet are likely to use them.

  • UK: Leader: Shout about e-government

    Councils will hit the end of year deadline - next taxpayers must take advantage

    For a very long time, 2005 has been talked about as a watershed year for e-government in the UK. Here we are approaching the end of year deadline - note, at the start of the year we quickly heard the government and various civil servants start talking about the December 2005 deadline - and we are pretty much ready to ask whether the shift has been a success.

  • UK: Leader: The customer must come first

    How does a government policy designed to pull struggling families out from under a mountain of debt manage to end up loading more on top of them?

    How does an IT system designed to make applications more efficient end up making the whole process more complicated and painful for those involved?

    These are two of the questions that - we hope - the government will be pondering following some more fierce criticism of the technology behind its flagship tax credits system.

  • UK: Leading councils to the Gateway

    Whitehall is to encourage local authorities to make greater use of the centralised transaction hub for online services

    An official of the Office of the Deputy Prime Minister (ODPM) told Government Computing News on 16 December 2003 that it is planning an effort to increase usage of the Gateway.

  • UK: Leading transformation: The Socitm leadership bursary and the rise of the CIO

    Glyn Evans Chair of SIAG and Tony Riding of Socitm Insight discuss the challenges facing local government under the new T-Government Agenda

    “As we move into the era of transformational government” says Glyn Evans, Director of Business Solutions and IT at Birmingham City Council, COI Council member and Chair of SIAG, ”local government needs strong and visionary leadership. The Socitm bursary scheme funded by the ODPM e-Government Capacity Building Programme, offers councils the opportunity to equip their IT managers with the leadership skills necessary to lead change from the front. The bursary provides a place on ‘The Future Leaders Programme’; it focuses on the key strategic skills needed to make effective CIO’s. The transformation of public services is dependent upon the CIO role. We don’t yet have many people fulfilling this transformational leadership role in local government and we need to help develop the key skills to lead the transformation agenda.”

  • UK: LearnDirect 'could do better'

    MPs concerned with gov e-learning programme

    The company established by the government to deliver e-learning is making some progress, but is still failing to reach groups with the lowest skills levels, according to MPs.

    A report by the Commons Public Accounts Committee found the Learndirect service, operated by Ufi, has in seven years provided courses to 1.7m people, two-thirds of whom had not done any learning in the previous three years.

  • UK: Leeds City Council gives 2000 care workers mobile working

    Care workers at Leeds City Council could soon be saying goodbye to heavy paperwork thanks to the integration of digital pen and paper (DP&P) in to their working practices.

    The 2,000 care workers, delivering high and low dependency care to vulnerable people throughout Leeds, will be able to use a mobile solution to send care information directly back to head office from a clients’ home, in real time, via GPRS using their mobile phone.

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