IfG.CC -
Institute for eGovernment

User satisfaction with federal government Web sites has risen for the second straight quarter, according to the American Customer Satisfaction Index, which measures the online performance of a variety of Web sites.

The improvement in satisfaction is a result of slight improvements across all of the elements that drive Web site satisfaction and are common across most sites: content, functionality, navigation, site performance, look and feel, and search, according to Ann Arbor, Mich.-based ForeSee Results, a sponsor of the ACSI, which is produced by the University of Michigan.

The 2008 UN E-Government Readiness Survey, released on January 5, is the fourth edition of the index, and assesses 192 UN member states on their application of information and communication technologies to serve and interact with citizens.

Dr Nguyen Minh Hong, Deputy Minister, Ministry of Information and Communications, highlights that to achieve this, a lot of frameworks and regulations need to be put in place, in areas such as information security and infrastructure building.

“The application of IT has become an integral part of government management, implementation of state policies, bridging the digital gap and improving services to the people,” Dr Hong highlights the importance of government IT at FutureGov Forum Vietnam 2011, held on 14 June in Crowne Plaza West Hanoi Hotel in the Vietnamese capital.

The Government plans to drastically boost the improvement of the business environment, targeting to put Vietnam's business environment and competitiveness into the ASEAN top 4.

The target was announced at a national teleconference between the Government and 63 provinces and cities nationwide in Hanoi on December 28, under the draft Resolution on continuing to carry out the main solutions to improve the business environment and national competitiveness in 2019, towards 2021, as presented at the conference.

The Connectivity Scorecard is a global ICT index -- the first of its kind to rank 50 countries worldwide not only on their deployment of ICT infrastructure but also to measure the extent to which governments, businesses and consumers make use of connectivity technologies to enhance social and economic prosperity.

The country is rated 16th for the readiness to use e-government services (the indicator of the people’s attention and participation in the government’s e-government programs and services). This is a great jump for Vietnam compared to 2005, when it was ranked 63rd.

According to the 2004 ratings, the country has an index of 0.3378, down 15 positions from the previous year.

The country climbed 14 places compared to the last survey in 2005, scoring an index of 0.4558 of the total 1.000, according to the survey which was carried out by the Department of Economic and Social Affairs (DESA) of the United Nations Secretariat.

The e-government readiness index shows a country’s application of information and communication technologies (ICT) in providing information, products and services to its citizens.

Vietnam has moved up one place to rank 88th among the 193 countries in the United Nations E-Government Survey 2018.

Vietnam scored High in the Online Services Index (OSI) and E-Participation Index (EPI) (up from 0.5 points to 0.75 points).

In the Association of Southeast Asian Nations (ASEAN), Vietnam was ranked sixth after Singapore, Malaysia, the Philippines, Thailand and Brunei.

The Vietnam on World IT map 2008 report by the Ho Chi Minh City Computer Association last week said the country has made remarkably improvements in United Nations Public Administration Network or the UNPAN’s e-government index.

Vietnam’s 91st ranking in the 2008 e-government index is 16 grades higher than previous years. Of which, the Vietnam’s Web Measure index was 0.4448, higher than 0.2231 of 2005 and its telecommunications infrastructure index was 0.1081 compared to 0.0489 in 2005.

• Vietnam ranked 86th in a new e-government ranking by the United Nations, but the country has ambitious plans to become a digital society by the next decade.
• Both public and private sectors seized opportunities to accelerate innovation during the pandemic, but there had already been some successes before then.
• Conditions are favorable for businesses especially in the tech sector, but legal barriers, security issues, and a global recession are challenges to be considered.

On July 10, 2020, the United Nations released its E-Government Survey 2020. With an overall score of 0.66 on the E-Government Development Index (EGDI), Vietnam moved up two places from last year and was ranked 86th among 193 member states. Though Singapore, Malaysia, Thailand, Brunei, and the Philippines scored higher, Vietnam has so far already made some substantial improvements on e-governance and hopes to be among the top four Southeast Asian nations by 2025.

Global e-government rankings affect Vietnam’s investment attractiveness, national competitiveness, and negotiations on international trade deals, Deputy Prime Minister Vu Duc Dam said at a recent meeting.

Vietnam is ranked 89th overall among 193 countries in the United Nations E-Government Survey 2016. Its rankings in three component categories are 74th in the Online Service Index, 110th in the Telecommunication Infrastructure Index, and 127th in the Human Capital Index.

Hanoi was ranked among the world’s 100 smartest cities, according to the 2024 Smart City Index. The index was produced by the Institute for Management Development (IMD) World Competitiveness Center’s Smart City Observatory in collaboration with the World Smart Sustainable Cities Organization (WeGO).

This year, Hanoi ranked 97th, up 3 places compared to last year. This result is partly due to the city’s initial achievements in digital transformation. For the first time, municipal leaders used completely digital signatures on a shared software for the administrative system. All state agencies in the capital city have applied digital signatures. A number of shared information databases have been deployed to administrations at all levels to better serve internal operations and handle administrative procedures.

The capital of Hanoi was named the world’s 97th smartest city, moving up three places from its ranking in 2023, according to the 2024 Smart City Index.

The index was produced by the Swiss business school Institute for Management Development (IMD) World Competitiveness Centre’s Smart City Observatory in collaboration with the World Smart Sustainable Cities Organization (WeGO). It listed 142 cities in all and graded them on the basis of how they use advanced technology to improve the lives of their citizens.

Both Hanoi and HCM City received a rather poor scores of CCC in the Technology aspect, while in terms of Structures, the capital city Hanoi fared a little better than the southern economic center (CC compared to CCC).

Hanoi earned the 97th position in a global smart city ranking, up three places compared to last year, while HCM City slid down two places to 105th.

Hanoi has moved up three places from last year to reach 97th in the 2024 Smart City Index, as compiled by the International Institute for Management Development of Switzerland.

In Asia alone, Hanoi ranks 20th out of 28 cities, behind several cities such as Bangkok (Thailand), Osaka (Japan), and above some cities such as Jakarta (Indonesia), and Mumbai (India).