UK: Secret DWP call centres plan 'shows utter contempt' for workforce
The Government's biggest department, which deals with jobseekers, benefit claimants and pensioners, is drawing up controversial plans to switch work overseas, according to a leaked internal document.
Union leaders said the move by the Department for Work and Pensions threatened job losses and showed "utter contempt" for the workforce.
USA: Social Security seeks VOIP plan
The Social Security Administration plans to replace its current telecommunications networks with voice-over-IP technology in a move that will make it the largest federal agency to switch to the system.
A notice released Friday via FedBizOpps states the program is part of SSA’s “strategic plans for the future evolution of its core network system.” With about 1,000 people expected to begin retiring every day beginning in 2008, the agency said that VOIP would establish the foundation for “productivity, growth and direction toward meeting its goals for future e-government initiatives.”
Schweiz: SwissICT erwartet viel vom Bund
Der Branchenverband SwissICT hat die neue ICT-Strategie des Bundes zur Kenntnis genommen. Es sei ein "Schritt in die richtige Richtung". Das sind dann allerdings schon genug Lorbeeren für die Schweizer Regierung. In einer heute veröffentlichten Mitteilung kritisiert der Verband die Trägheit der Landesregierung bei der Umsetzung von eGovernment und eHealth.
Italien: Bozen: LR Frick und LR Berger: "Die Online-Wirtschaftsförderung rückt näher"
Südtirols Unternehmer, die um Wirtschaftsförderung ansuchen, können ihre Anträge bald „online“ an die zuständigen Landesämter übermitteln. Den Weg dafür hat die Landesregierung heute (23. Jänner) geebnet, indem sie ein E-Government-Pilotprojekt des Landesressorts für Handwerk genehmigt hat. Für die Landesräte Werner Frick und Hans Berger fällt damit der Startschuss für den Ausbau der öffentlichen Verwaltung zu einem modernen und zeitgemäßen Dienstleistungsunternehmen.
USA: Love at first site
Agencies compete with Amazon.com, whether they like it or not. Here are five steps to making your
users happy.
Each quarter, federal agencies are in a competition, not just among themselves, but also with private industry. The game? Score as high as possible up the American Customer Satisfaction Index, a gauge developed by the University of Michigan for judging how satisfied users are with Web sites of all stripes. The group’s assessment is an important measure for agencies because it describes how well they’re interacting with citizens online. The latest results, released last September, show agencies could do better.
Each quarter, federal agencies are in a competition, not just among themselves, but also with private industry. The game? Score as high as possible up the American Customer Satisfaction Index, a gauge developed by the University of Michigan for judging how satisfied users are with Web sites of all stripes. The group’s assessment is an important measure for agencies because it describes how well they’re interacting with citizens online. The latest results, released last September, show agencies could do better.