The Malaysian Government is doing well in delivering services to citizens in the lower socioeconomic strata who are less digitally connected, even compared to countries with higher income per capita. 86% of its services can be accessed by “disadvantaged and vulnerable groups” - the highest proportion among Southeast Asian governments. It has performed as well as Singapore, whose citizens enjoy income per capita more three times higher than Malaysians.
The report explained that although income is a major contributing factor, digital inclusion also depends on “government priority, policy and focus on e-inclusion”.
Malaysia has also been good at delivering public services at the national level using ICT, relative to its income and compared to other countries in Southeast Asia. The report has named Malaysia as having “high online service performance relative to [its] income” - it has the fourth best online service delivery amongst middle income countries globally. It also has the second highest online service performance in Southeast Asia, behind Singapore.
Last month the government announced that it aims to have “zero face-to-face interactions” with citizens by 2020, with all citizen-facing services to be migrated online. This year, 80% of government services will be taken online.
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Autor(en)/Author(s): Medha Basu
Quelle/Source: futureGov, 27.06.2014
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