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The Municipal Corp. of Greater Mumbai (MCGM) has launched its Citizen Portal dedicated to the citizens of Mumbai. The project is expected to transform the way the City of Mumbai functions, ensuring "Freedom from Queues" though egovernance.

The Citizen's Service portal enabled by solutions, consulting and services by a consortium of SAP AG (provider of enterprise software applications), Siemens Information Systems Ltd. (solution design and implementation partner) and ABM Knowledgeware Ltd. (domain expert and post implementation support partner) will operate efficiently and transparently delivering benefits directly from government-to-citizens and government-to-business interactions.

Designed to be highly responsive and interactive it will address the needs of the Citizens, Administrators, Employees and Corporates. Online availability of services through Interactive Forms, Secured Payment Gateway for online payments, Online Registration of Complaints and status monitoring, Property tax, Water billing, Octroi and etendering processes will be enabled, delivering citizen empowerment like never before.

MCGM expects the portal to enable Citizens of Mumbai to see a significant reduction in delivery time for the 215 new services by as much as 25%-50%. The Citizen Portal will deliver time bound and speedy service, blending of ICT and administrative reforms, enabling single window service across multiple departments, avoiding repetitive data gathering from citizens and importantly anytime anywhere service.

Some of services that Citizens and other stakeholders will be able to access includes Birth Certification Processes, Death Certification Processes, Health Services, MPFA Licenses, Shops and Establishments, Trade Licenses, Hoarding licenses, Advertisement - Other Licenses, Movable Advertisement Licenses, Projection and Stall Board Licenses, Complaints, Nursing Home and Sonography, Building and Factories, Gardens and Trees, Maintenance Services and Water Works.

The entire egovernance initiative was steered by MCGM through the Project Management Task Force (PMTF) formed two years back under the chairmanship of Kant Singh, IAS, Additional Municipal Commissioner, MCGM.

"There is a rising demand from citizens to avail services in a transparent and time bound manner, this egovernance initiative by MCGM is a milestone in itself. By appropriate usage of Information Technology through "Portal" and "Walk-in CFCs" MCGM shows the way forward on how egovernance can help municipal corporations in other part of India to reach the entire city population by bridging the digital divide," said Singh.

"We applaud this major and strategic initiative undertaken by MCGM. It will be an important milestone towards making Mumbai a global city and providing truly world-class services to the citizens of Mumbai. SAP brought to this initiative its 15 years of experience working with over 1300 government institutions across 70 countries providing enterprise applications and integrated business platform," said Ranjan Das, President and CEO, SAP Indian Subcontinent. "We are honored to be associated with MCGM in this pioneering initiative and look forward working closely with them along with our partners."

"We are proud to be part of this revolutionary initiative by MCGM. SISL has designed and implemented the fully integrated egovernance solution on the SAP Platform, being done for the first time in the country. Our scope of engagement also included re-engineering and optimization of business processes, incorporating reforms suggested by MCGM in order to map their style of working, which also required adoption of a continuous process of change management activities. Another ambitious task in the project was going live on the solution in eleven months time. I am glad we have achieved this target and outshone international standards for similar projects," said A. S. Viswanathan, Executive Vice President, Siemens Information Systems Ltd.

"We are fortunate to be associated with the largest civic body in India. The premise of our work was to create a sound IT backbone by rendering egovernance domain expertise. We will also assist MCMG during this paradigm shift to address the change management issues so as to institutionalize IT by giving post implementation support for next five years," said Prakash Rane, Managing Director, ABM Knowledgeware Ltd.

The essence of an egovernance is that IT should improve the lives of the masses. MCGM has 34 Departments and 1.05 Lakh employees and it serves over 1.27 crore Citizens. By connecting this huge spread, this egovernance project has the potential to set a milestone for creating an entire Web-based economy.

Quelle/Source: IT News Online, 24.09.2007

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