"An exclusive counter to receive various types of applications will be set up at the CFC and the documents applied for can be collected from the same counter after a specified minimum number of days. We will also have a help desk to help people use the application forms," a highly-placed official source told TOI.
The CFC is expected to increase the efficacy and productivity of the staff as the number of people meeting the dealing hands will be reduced, thereby enabling them to concentrate on their work. Besides, the dealing hands will be answerable for their performance as the movement of files will be tracked by the supervisory heads in real time.
What's more, the software that is custom-made for the project envisages zero interaction of the public with the dealing hands. Thus, complaints about corrupt practices and inordinate delays are expected to be drastically reduced.
The software, it is learnt, also has features to provide required documents to the applicants online. Which means that you won't have to come to the collectorate to collect your document. "It will be delivered to you online and perhaps, even instantly. Besides enabling you to track your applications online, advanced features such as auto-reply SMS are also likely to be added to the host of features in the near future. Even the taluka mamlatdar offices will be networked to the collectorate. But these enhanced facilities will be introduced gradually," the official disclosed. Transparency will be the buzz word, with all applicants having access to track the movement of their files in the collectorate. "The speedy clearance of the files will leave no scope for anybody to have their palms greased," district magistrate G P Naik, when contacted, said.
Meanwhile, the chief minister's pet project the CFC at the Margao Municipal Council (MMC)has been grounded since long. While the National Informatics Centre (NIC) was asked to modify the software for the project to suit the administrative requirements of the CFC following its second-time failure, the non-cooperation of the civic staff is learnt to have been the major hurdle towards its non-implementation. The MMC, it is learnt, is yet to submit the data asked for by the NIC for customizing the software.
It may be recalled that MMC's brush with e-governance was a miserable experience with the Rs 60 lakh CFC earning the ignominious distinction of having been inaugurated twice in August 2005 and with much fanfare in August 2007.
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Autor(en)/Author(s): Govind Kamat Maad
Quelle/Source: The Times of India, 07.02.2009
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