The project which is likely to be at a cost of Rs 6 crore, will extend services like grievance redressal, clarifications on government schemes, contact details of government offices and status of applications or petitions seeking services.
The project, initiated by the ministry of communication and information technology, will have a trial run in Tamil Nadu, Maharashtra, Jharkhand, Chhattisgarh, Rajasthan and Jammu and Kashmir.
A senior IT department official said, “The Citizen Contact Centre will be established with a vision to help provide information on government services for various departments at a state-level.”
Other channels of delivery such as departmental counters, websites, and service kiosks will serve important functions. This centre will provide the advantage of greater convenience due to high penetration of telecom and cellular services in rural parts.
CCC would prove to be a timely access to information, a help line with local language capability and integration of services given by various departments are other key benefits provided by the government on a single platform.
“The government has granted administrative approval to establish CCC at Chennai at an estimated cost of Rs 6 – 7 crore with 100% assistance from the Centre for three years, after which the state government has to give assistance to operate the centre,” the official said. “The benefit of these services through CCC ensures that the citizen does not visit any government office for any service,” added the official.
The Tamil Nadu government has also decided to roll out the e-district project in 26 districts, including Chennai, in addition to the CCC for the public to benefit the online services of the revenue, backward classes and most backward classes and the social welfare departments.
“A district e-governance society, headed by the collector/district magistrate will be established in each district by the district administration. The society will be responsible for the implementation of the project at the district level,” said the official.
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Autor(en)/Author(s): P Rajeshwari
Quelle/Source: TruthDive, 09.02.2012
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