Citizen services like pension claims, tax payments, and grievance redress are now all accessible at the click of a button. How efficient these projects are in the long run remains to be seen. But this, at least, is a start. And the next essential step now, according to the National Informatics Centre (NIC) officials in Gurgaon, is to ensure proper training for the government officials. NIC is organizing a computer literacy program for the government officials in the city, which will be held in various departments over the next few weeks. Officials say that the program is slated to begin after August 15, and will focus on various aspects of incorporating IT in governance and practical training.
"It will include different departments and the programs will be made to fit each of them separately," said an NIC official here.
The drawing and distribution officers (DDO) of all government departments will also be a part of this new drive, in order to better equip them to handle the new e-salary software. "An e-salary module has recently been implemented in all departments, that enables workers to draw their pay and maintain the records online. The DDOs in all departments will be taught how to make use of this new feature," the official added.
A special group of trainers might also be called in from Chandigarh for the program, but this is yet to be confirmed.
NIC officials say that in terms of computer literacy in government departments, Gurgaon has come a long way. "Awareness has increased a lot over the years," the official said. On an estimate, the official added, around 70% of the official class, lower and mid-level, can be categorized as IT literate and are familiar with the new system. "But I think another 30% of these officials still need training, and that is why we are holding such programs on a regular basis."
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Quelle/Source: The Times of India, 11.08.2012
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