With this service customers will be able to get complete and quick response for different queries about the services of the centre.
They will also be introduced with different forms for various services offered by the departments of the Municipality.
Customers can fill up the forms and print them instantly.
Amina Ahmed Al Arif, Head of Umm Suqeim Centre said the service comes as part of the directives of Dubai Government towards e-government transformation, especially in the field of customer service in a way that ensures opening up of fields by providing fast alternatives and simplifying accomplishment of transactions, in addition to selecting innovative and advanced ways for obtaining the maximum level of customer satisfaction.
She said this will contribute towards ending the ambiguity of the customers and giving them distinguished services saving time and effort.
The services provided through the e-kiosks include all e-services that are offered by the Municipality to its customers.
The system provides all information about the Umm Suqeim Centre starting from the services offered by the centre to the numbers of the organizational units, guidelines and news.
Through this kiosk the customers can also register their remarks and suggestions regarding the services of the Centre.
They can also contribute in nominating and selecting the best employee in customer service by evaluating the performance of the employee based on the criteria approved by the Municipality Centres Department.
This service is considered to be one of the distinguished services that the Municipality is keen to provide through its customer service centres as part of its efforts to provide modern and advanced alternatives used for work in order to accomplish the services and transactions in the best possible way.
It is the second e-service launched in the Umm Suqeim Centre after successfully implementing the digital token system that regulates the waiting process of the customers of the Centre.
In addition to that the centre also submits electronic reports about the performance of the counter staff by calculating the time taken by the employee to finish a transaction.
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Autor(en)/Author(s): Eman Hassan
Quelle/Source: AME Info, 17.07.2008
