This will enable users obtain information about violations made by their vehicles, and raise possible objections to the offences reported should they have some reservations, and follow-up the process till clear-cut replies and satisfactory solutions are concluded to their objections.
'The aim of Violation Management service is to ease the process of reviewing the offences reported and tracking them by users of Salik toll gates. Users are now entitled to raise objections to the offences made in case of any doubt about a certain offence, thus saving time and effort of both system users and RTA employees as the client can, under this service, track the status of the application as well as phases and procedures taken without having to visit RTA offices' said Maitha bin Adai, CEO of RTA Traffic & Roads Agency.
'Much attention was given to ensure the smooth process of using this service for the benefit of a wide sector of the public. The user can visit Salik portal, select the flash (Violation Management) and follow-up simple and easy steps that prompts the user to key-in the number and category of the vehicle number plate in the search engine to obtain detailed results instantly. Should a violation be reported against a vehicle, it will be displayed in a detailed chart showing the number, date and type of the violation made; be it insufficient account balance or any other offences provided for under the system' added Maitha.
It is worth-noting that RTA has recently launched the service of displaying the image of the violating vehicle at site so that the owner can verify the offence before taking any action thereon. In case the user intends to raise an objection to a violation ticket, he or she has to fill in some information such as the name, telephone number and other details; and the user will then be issued with a reference number to use in tracking the violation without having to engage in a series of procedures.
RTA has also introduced several online services to make it easy for Salik users such as the direct registration and subscription to the system, opening up an account, adding vehicles to an existing account, adding tags to vehicles, verification of the mobile phone number, topping up Salik account, and mPay which enables users to pay Salik charges on the e-Government portal, in addition to the latest service 'Violation Management'.
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Autor(en)/Author(s): Nadeen El Ajou
Quelle/Source: AME Info, 11.06.2009
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