Built to maximize the benefits of effective communication, The Unified eSuggest System will provide an efficient platform for Dewa's Customer Relations Department to deal with customer suggestions to the Authority.
Implemented in accordance with Dewa's strategy to deliver services that cater to the needs and expectations of customers, as this system opens a new channel for continuous dialogue between Dewa and its' customers.
Dewa has been selected by The Executive Council as one of a few Government Departments to apply the eSuggest System. Dewa went through a pilot roll out phase and then ran the system in its' official website along with the Executive Council website and Dubai eGovernment.
Speaking about The Unified eSuggest System, HE Saeed Al Tayer, Managing Director and CEO of Dewa, said; "The introduction of the Unified eSuggest System is being applied following the success of the earlier Unified eComplain System with The Executive Council and is in support of the Dubai Governments vision towards the improvement of Government Departments and continuously seeking active solutions to increase customer satisfaction and exceed their expectations."
Part of Dewa's on-going commitment to create a spirit of open communication with all stakeholders, the innovative eSuggest System will bring Dewa closer to providing all of its services on-line and will facilitate the improvement of services based on the actual requirements and recommendations of customers.
"The eSuggest System will provide an integrated framework that will help to create the right atmosphere to encourage excellence and innovation within Dewa." Said Amal Al Suwaidi Vice President, Customer Relations, Dewa.
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Autor(en)/Author(s): Nadeen El Ajou
Quelle/Source: AME Info, 28.05.2011
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