Dubai Electricity and Water Authority is continuing to communicate with the various segments of the community, through its participation in activities and events throughout the year, and as such is participating for the second consecutive year at GITEX 2011.
DEWA will be exhibiting at their main stand, in addition to their participation in the Dubai e-Government platform, as one of the leading Government providers in the field of eservices.
DEWA will be showcasing its advanced technology services through the exhibition stand located in Sheikh Saeed Hall number (S3-B1). Throughout GITEX, DEWA will be demonstrating its achievements in the field of eservices, in addition to displaying models of smart phones and devices and personal computers, to customers and visitors which will enable them to complete their transactions whilst at the show.
Commenting on the participation of DEWA in GITEX 2011, H.E. Saeed Mohammad Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority said: "The participation of Dubai Electricity and Water Authority this year will reflect its strategy in applying the latest technologies and solutions in all its electronic operations. We are participating in line with the directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum UAE Vice President, Prime Minister and Ruler of Dubai, to achieve excellence in customer service according to the best practices available and to support the UAE Government Strategy, in adopting eservices and encouraging the e-gate. All of which is to reinforce the governmental bodies service to the society and achieve sustainable and balanced development."
In the same context, Engineer Marwan Bin Haider, Vice President - Head of Information Technology, Dubai Electricity and Water Authority said: "During recent years, technology and modern techniques have become integral parts of our daily lives, in the third quarter of 2011 DEWA received more than 1 million and 4000 requests for monthly billing inquiries via its website, and more than 100 thousand queries via smart phones. To meet this growing demand in the e-payment services, DEWA is working to develop its technological base to keep pace with continuing changes in information technology. This step also represents the basis of DEWA's vision and its aim in being a major supplier of utility services and our commitment to deliver the highest international standards, taking into account the speed of service, flexibility and safety."
He added: "Time is one of our scarcest assets and ensuring, readily accessible and efficient payment technologies that enable customers to not only to save time, but also to reduce their carbon emissions footprint, by way of not using their vehicles to visit the DEWA customer service centre, and conserving fuel on a journey, we are always keen to create such technology initiatives to save our natural resources for future generations."
Throughout GITEX, a specialized team from DEWA will be present to display and explain how to use the eservices that are provided, through the presented models of mobile phones and smart devices and the PC in the Booth.
The eservices provided by DEWA have contributed to the reduction of emissions of carbon dioxide over the past two years. In 2009, DEWA has been able to reduce carbon emissions equivalent to 1.615 tons from 4,723,900 kilometers through the provision of the distances travelled by car. In 2010, the percentage of savings in carbon dioxide emissions was equivalent to 1.868 tons through the provision of 5,464,890 km.
Among the many efforts made by DEWA to develop a comprehensive technology platform was the launch of a number of eservices, is the adoption and application of the latest technology via Mobile View HTML 5 to its Web site. This innovative platform allows all customers the opportunity to browse the website easily from every smart phone and devices.
DEWA launched its new technology service, DEWA Push Notification Service, which includes a mechanism to receive text messages at no cost and the ability to identify the latest services and DEWA's news such as new sites for offices and customer services, in addition to the definition of payment methods, channels and guidelines on how to decrease energy consumption.
In addition, DEWA developed and launched the application of Blackberry Black and Playbook, which allows customers to complete transactions electronically, in addition to other tasks such as reading the news, watching the Video Gallery, sending notes to the customer service branches and locating the nearest branch by using the application of Google Maps. DEWA has also launched an application of networking with the 9th version of Microsoft Internet Explorer browser (IE9), which offers the opportunity to browse and review the website directly from the PC screen, and which can be take the user to any of the pages required without the need to look at the main site, or open the ninth edition of Microsoft browse.
Furthermore, DEWA partnered with a number of major banks in Dubai to provide direct-debit payment services for its customers and the banks' customers, which enables the payment of bills through the banks electronic channels. This service allows the automatic transfer of funds to the customers' accounts at DEWA, and thus serves to immediately update their accounts. It is currently available in First Gulf Bank, Commercial Bank of Dubai, Ajman Bank, Emirates Islamic Bank and Emirates NBD, Standard Chartered Bank, and Sharjah Islamic Bank; DEWA is also planning to collaborate with more banks, to be ensure this service is available to the largest segment of customers.
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Quelle/Source: Zawya, 07.10.2011
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