This project falls in line with one of the main initiatives in the federal e-government strategy as adopted by the Council of Ministers last year. The formulation of the standards is also in response to the directives issued by the UAE leadership to complete the e-transformation at the federal government level within a 24 month timeframe. The ‘e-service Quality Standards’ document outlines a range of electronic empowerment mechanisms to boost the efficiency of online government services. It also provides a list of evaluation points that the government entity can refer to in order to measure the quality of each electronic service, its level of maturity and whether it complies with the requirements.
“Through this document, we seek to provide a technical reference guide for our colleagues in federal government entities. Referring to the information contained in the guidelines will enable entities to improve their electronic services in order to meet customers’ expectations and comply with the very highest international standards,” said Hamad Obaid Al Mansouri, TRA Deputy Director-General of Information and e-Government.
“The technical reference guide is twofold. On one hand, it focuses on government services and its accessibility for the consumer, and on the other it focuses on the practical steps followed by government entities to improve e-services and ensure its integration with the database of others,” he added.
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Quelle/Source: Khaleej Times, 30.07.2013
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