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The Emirates Identity Authority (Eida) has nationalised 99 per cent of its jobs, the highest Emiratisation rate across the country. This was affirmed by Eida Director-General Dr Ali Al Khouri who was addressing the first ‘Ministry of Foreign Affairs Forum for Quality & Excellence’ here recently.

“Such an intensified localisation strategy has significantly reduced career turnover, and increased occupational satisfaction, as well as the number of staff graduates.” Dr Al Khouri attributed the breakthrough to the adoption of the operations and mechanisms due for decision making support. “We have implemented the principles of total quality and global best practices, invested in training, supported and encouraged continuous learning, and experience sharing.”

The Eida, Dr Al Khouri said, is geared up now to obtain the ‘7-star’ ranking according to the standards of Emirates Government Excellence Programme, boost excellence and elevate performance. “The authority is also keen to document implicit and explicit knowledge, adopt scientific research and continuous assessment and development,” he said, noting it has published over 100 researches since 2009 which the UN made available at its public library and commended their value.

Dr Al Khouri said the authority has succeeded as a model for the best practices in the advanced ID management systems worldwide and in building partnerships and cooperation with several international organisations, particularly the UN, Interpol and European Union focused on supporting efforts to develop government sector, eGovernment and digital ID applications.

“The Emirates ID is keen to adopt global management standards in its work such as a ‘balanced scorecard’ system, ‘Investors in People’ standard, ERP human and financial resources, automated systems for structuring operations, quality and suggestions.” The authority has also automated its customer service and adopted ‘International Standard for Customers Service’, ISO for environment, occupational health and safety security, information security, social responsibility, quality management, IT services management and business continuity.

The execution of strategic plans is the real success indicator for organisations and that a successful organisation leader should be at the core of execution process and leading it, he added.

“Work environments in today’s organisations have become complicated, are based on modern management concepts and are witnessing accelerated technological developments.”

Dr Al Khouri attributed such failure to many factors including that only five per cent of organisations’ workforces have good understanding of their organisations’ visions, 85 per cent of organisations’ executives don’t discuss their strategic plans, 60 per cent of organisations don’t integrate their budgets and strategic plans and 75 per cent of managers don’t integrate performance and incentives with strategic plans.

Dr Al Khouri criticised more than 50 per cent of the organisations for not using sufficient tools to follow up their strategic plans and total performance and the remaining ones for using such tools in a wrong way. “Actually, what can’t be measured, can’t be managed correctly and that success of strategic plans is not dependent only on good preparation, but on proper execution as well.”

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Autor(en)/Author(s): Ahmed Shaaban

Quelle/Source: Khaleej Times, 18.11.2013

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