The city of Magdeburg in collaboration with the state of Saxony-Anhalt joined the 115 service. Commenting on this, the Federal Government Commissioner for Information Technology and Secretary of State, Cornelia Rogall-Grothe said: "The provision of the 115 service in new states is an important step towards the development of the D115 network and the planned transition from the pilot phase of 115 to a regular operation in spring 2011."
The D115 network is now expanding in more regions of Lower Saxony and North Rhine-Westphalia such as: the city of Wolfsburg - the second municipality in Lower Saxony - and then Oldenburg. From now on, the district of Wesel - along with the city of Moers - will be providing their citizens with the 115 service.
In addition, other federal agencies have joined the D115 network, including the Federal Office for Migration and Refugees as well as the Federal Railway Authority. Approximately another 50 federal agencies will be connected to the 115 service by the end of 2011. This means that the citizens of the participating municipalities can now obtain information about several federal issues such as integration programmes or compensation for train delays.
The 115 service is in operation from Monday to Friday, from 8:00 to 18:00. 75 % of the calls are answered within 30 seconds by the service centre staff and the aim is that 65 % of the requests are resolved during the initial contact. For the rest of the calls, a response is received within 24 hours during regular operating hours, by email, fax or phone.
Further information:
- Original Press Release - D115 Project (in German)
- Related ePractice Article - DE: Public service number 115 expands to Rhineland-Palatinate municipalities
---
Quelle/Source: epractice, 19.01.2011
Bitte besuchen Sie/Please visit:
