Hong Kong’s Government intends to create apps that use smartphone functions to personalise public service delivery, it has been announced.
In a public speech, Joey Lam, Deputy Government Chief Information Officer, said that “with the instantaneous and location-sensitive nature of mobile technology, we can provide timely alerts and reminders to citizens.”
“We can also interact with them much more intelligently through more precise understanding of the issues they are facing as communicated through GPS or images.”
Lam highlighted 90 existing apps that allow citizens to make enquiries and report malfunctioning facilities, and push notifications from government on weather alerts and air quality.
She also committed to further develop apps in the areas of street tree management, bus information and parking management.
Lam said that Hong Kong would continue to release data to work with app developers to create useful tools. “Through providing raw public sector information data in computer readable formats, we can tap community wisdom to develop applications that tailor to individual needs and preferences.”
“Just like a lavish buffet, the public can take their pick from a variety of datasets to cook up applications that bring them convenience or build tools to help business make provide,” she said.
Lam’s speech heralded a new approach to providing digital services. Citizens can be given information that allows them to make decisions without asking the government for help, she said.
“Government services are often single-tracked, one way for one purpose. With ICT, we can make available choices to enable the public to make informed decisions for themselves, thereby bringing more satisfaction.”
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Autor(en)/Author(s): Joshua Chambers
Quelle/Source: futureGov, 19.11.2014
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