It has put the first five in a series of ‘how to’ videos online here.
These short videos are specifically designed to help users who are accessing the NLI from home to carry out a range of functions, including how to locate some of the 487,683 searchable items quickly; how to register for a reader’s ticket, place online orders for material, search the library’s photographic collections, and find newspapers.
The videos give easy-to-follow instructions with visual demonstrations accompanied by step-by-step narration and notes.
“Having a voice explain how to do something as it happens on the screen has a more personal quality, which we hope will make it easier for online visitors to navigate their way through the NLI’s collections and quickly find what they need,” said Caroline Montgomery, who produced and narrated all five videos.
The NLI first started using social media to engage with its users in 2009 and since then has welcomed seven times more visitors online than in-person.
In June, the NLI received a Public Service Excellence Award for its social media programme. In April, it was the outright winner of the Ireland eGovernment Social Media Award for its work on Twitter, Facebook, Flickr Commons and mixed content Flickr stream, as well as for its blog content.
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Autor(en)/Author(s): Sorcha Corcoran
Quelle/Source: Business & Leadership, 22.10.2012
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