Jordanians sent 2.1 million text messages in 2013 to inquire about public services via the e-government programme, almost doubling the previous year's figure, according to the Ministry of Information and Communications Technology. In 2012, they sent 1.083 million text messages to ask about government services, the ministry's secretary general, Nader Dhneibat, told The Jordan Times. Citizens can inquire about 40 services provided by 27 public agencies using text messages. They can obtain information by texting the code of a service or a specific keyword to 94444, and will receive the information via a SMS from the same short code. Mobile users can also access the SMS service by downloading an application from the same website that provides access to the 40 services.
Meanwhile, government agencies sent 16.5 million messages in 2013 to mobile users to highlight the services they provide or raise awareness on certain issues, according to Dhneibat. E-government services are provided by several public agencies, including the justice, interior and trade ministries, and the Borders and Residency Permits Department. These services include allowing people to obtain security clearances and background check certificates, renew professional and commercial registrations at the Ministry of Industry and Trade, renew business licences, inquire about traffic tickets and check weather forecasts online.
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Quelle/Source: Telecompaper, 13.01.2014
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