IfG.CC -
Institute for eGovernment

People in Jordan have sent almost 1.5 million text messages to inquire about public services via the e-government programme since the beginning of in 2014, the ICT ministry said, according to Jordan Times. In 2013, Jordanians sent 2.1 million SMS to ask about public services, compared with 1.08 million in 2012. The top five services Jordanians inquired about were applications at the Civil Service Bureau, traffic tickets, the weather forecast, water bills and income tax, the ministry said.

Meanwhile, government agencies have sent 14.838 million messages since early 2014 to mobile users to highlight services they provide or to raise awareness of certain issues. The public can inquire about 40 services provided by 27 public agencies using text messages. They can obtain information by texting the code of a service or a specific keyword to 94444, and will receive the information they request via an SMS from the same short code.

Mobile users can also access the 40 services by downloading an application from a website. E-government services are provided by several public agencies, including the justice, interior and trade ministries, and the Borders and Residency Permits Department. These services include allowing people to obtain security clearances and background check certificates, renewing professional and commercial registrations at the Ministry of Industry and Trade, renewing business licences, inquiring about traffic tickets and checking weather forecasts.

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Quelle/Source: telecompaper, 12.12.2014

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