The new system will create an electronic archive that is sustainable and readily accessible and will provide for better services for citizens, such as improved internet and mail services, officials said.
"The e-government project in Anbar aims at providing the best services to the public," said directorate head Mohammed al-Nouri, describing it as "one of the most important advanced systems used in Arab and foreign countries".
Specialised training staff oversaw the project, which included supplying offices with modern, high specification equipment, to ensure that citizens' applications are swiftly processed and that the programme is sustainable, he told Mawtani.
This will also improve the quality of services the government offers residents, he added.
Electronic services will be similarly extended to other government agencies once their staff has been trained, the transition has been completed, and the new system consolidated and secured to prevent government data from being compromised, he said.
"In the past three months, 319 government staff members of the Anbar post and communications offices were trained," and another group is slated to finish training by the middle of next month, according to Luay Fahad, who supervise training at the post and communications office.
"The government employees of those offices were trained in a scientific way according to a curriculum and supporting methods for each programme," he told Mawtani.
'A band of services'
"E-government is a new system through which [we can] gather all the archives and confidential information at Anbar post and communications offices in a special computerised system, as well as monitor telecommunications lines, amend or enhance the ground telephone service network, and [deal with] any technical glitch that may happen, without delay," Fahad said.
Under the new system, mail and money transfers will be monitored within a legally approved tracking network, he said. Residential data and other information will also be updated electronically by the citizens themselves.
"The e-government system is not restricted to one service but a band of services," such as facilitating the provision of internet services, he said. Internet access to homes, shops and companies, will be "strengthened though a new system that provides a good level of service to the subscribers."
The new system will be an essential step towards addressing the shortage of services needed by Anbar's citizens, said Aref al-Heety, chairman of the project's follow-up committee.
It will support the efforts of monitoring bodies to fight administrative and financial corruption, as well as attempts to manipulate operations, he added.
It will also help end the practise of relying on "application promoters" to facilitate citizens' requests, as citizens will be able to quickly get their applications processed or receive a desired service by using the system, al-Heety said.
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Autor(en)/Author(s): Saif Ahmad
Quelle/Source: Al-Shorfa, 19.12.2012
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