Vietnam’s public sector ICT infrastructure must develop faster, according to Dr Pham Hong Quang, Director of the Centre for Informatics and Computing at the Vietnam Academy of Science and Technology.
The central government invested in its ‘112 Programme’, developing ICT infrastructure for administrative processes like office software, databases and sharing information between different agencies, he told FutureGov.“But this 112 programme is not much of a success. The tool is not really bringing benefits - people are still booking on paper”.
Dr Pham believes that the problem lies in a lack of sufficient investment in ICT. “They have [an e-government] programme but they don’t pay too much attention to this. The most important lesson is strong will from the leadership,” he said.
There are signs of change. The prime minister is chairman of a programme for ICT applications, and has pushed for one-stop portals to improve online public service delivery.
More needs to be done, Pham said. “When you don’t have ICT infrastructure, everything develops very slowly. But when you start walking fully on infrastructure, information input is very, very fast.”
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Autor(en)/Author(s): Joshua Chambers
Quelle/Source: futureGov, 07.11.2014
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