The PC penetration among government organisations stood at 88.2 per 100 employees compared with 48.9 per 100 in the business sector in 2008.
The same holds good for Internet user penetration at work with the government sector performing significantly better than the business sector at 60.7 per 100 employees to 44.7 per 100 employees.
“The significantly higher performance of the government sector against the business sector can be attributed to the government’s overall strategy of placing strong emphasis on leveraging ICT tools to improve operations,” an ictQATAR study on ‘Qatar’s ICT landscape’ said.
It said government employees in Qatar specialising in IT stand at 3.2% of the total government workforce. In the absence of a global study that provides country-by-country data on this indicator, the world leader is not known, the study states.
A comparison of Qatar’s data with the world average published by Gartner shows that the percentage of IT professionals in Qatar’s total government staff is about half of the world average.
The low percentage (3.2%) of IT staff in Qatar’s government organisations relative to the global average is likely due to the outsourcing of most IT services, which reduces the need for IT staff.
The study also shows some 75% of government staff in Qatar have at least one PC at work and 66.4% have an e-mail account issued by their organisation. However, only 47.1% use e-mail at work.
The government staff in Qatar received an average of 3.5 hours of ICT training in the 12-month period ending Q3, 2008 and a longer training duration – 4.9hours – is expected in the succeeding 12 months.
The study shows 85.7% of government agencies in Qatar have either automated or are in the process of automating their core processes.
The user satisfaction level in terms of the existing government-to-government (G2G) services is fair, scoring 3.96 on a seven-point scale.
The clarity and comprehensiveness of the Qatar government’s ICT implementation strategy scores 4.9 on a seven-point scale while the comprehensiveness of public information available online scores five.
The study shows some 18.4% of Qatar residents have accessed information on government websites while 12.1% have made transactions on these websites during the 12-month period preceding the survey.
Overall, Qatar ranks 53rd in the UN e-Government Readiness Index in 2008, the study states. This index assesses how governments are utilising ICT to improve access to, and the use of ICT in providing information, products and services to residents, businesses and government entities. As many as 192 countries were included in the survey.
Civil servants (government employees) comprise about 15% of the active workforce in Qatar. According to the Qatar Statistics Authority, nationals constitute about 50% of government staff. Male employees working in the government outweigh females by three to one. Males constitute 73% of the government workforce in Qatar, the study indicates.
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Autor(en)/Author(s): Pratap John
Quelle/Source: Gulf Times, 09.07.2009
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