The NeSDS (National e-Service Delivery Standards) project is being funded by ODPM to deliver a range of e-service delivery standards to help Local Authorities provide efficient and consistent levels of service to their customers.
This will bring real working benefits to Local Authority departments and officers in light of the Priority Service Outcome deadlines and Gershon efficiency requirements. The NeSDS programme supports the drive to providing top quality private sector style customer service and personalisation across government through the Government Connect framework.
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The Standards
The NeSDS project will develop a series of national standards across a number of local authority work streams that will provide best practice and guidance in each area. This will assist local authorities to benchmark the e-efficiency of the services they provide to their customers and to help develop a consistent level of customer service nationwide.
The standards will be developed as a collaboration between senior local authority professionals, professional bodies and practising specialists in each area. This will draw on the excellence already available in the local authority departments and make it available to the local authority community as a whole.
NeSDS aims to work closely with the national organisations, regional assemblies and professional bodies in each of these areas to maximise the input to the process.
The Partnership
The project is a partnership of local authorities led by Havering LBC and currently including Hartlepool BC, Northamptonshire BC, Leeds MBC, Rochdale BC, Hertfordshire, Brent LBC and Wandsworth LBC.
“I am very pleased to see that so many local authorities have become involved in the NeSDS programme sessions and I welcome the support we have received from the various professional bodies who have added their expertise.
It is so important that we continue to work together and continue the process that the NeSDS programme has begun –I would urge all local authorities to find out how the NeSDS standards will help them provide better services and provide benchmarks to help them gauge where they need to get to in the process of local government change”.
Jim Fitzpatrick (e-Government Minister, ODPM)
Quelle: PublicTechnology, 30.08.2005
