In December 2005, Selby District Council will go live with a customer centric A-Z of Services on the internet, making sure that existing links to North Yorkshire County Council services are maintained. Customers will have the opportunity to complete an online form to make a service request - this form is designed to guide the customer through the process with useful hints and tips. What’s more, customers will be able to provide feedback, on-line, to assist the authority to further improve its services.
What makes this unique is that by mirroring the East Riding of Yorkshire service, Selby District Council is availing itself of the significant knowledge and experience available within the East Riding team. Lynx Aspire CRM is at the centre of the knowledge base and underpins the service request facility.
Rob Mackin, Head of IT at Selby District Council states, “We’re very pleased to be working with East Riding and Lynx, and excited about the benefits the Council will reap from this partnership. We can meet our ODPM Priorities smoothly and efficiently with the benefit of the combined experience available within the team.”
“Selby District Council is working hard to ensure that more of our services are available on-line and this ground breaking partnership project with East Riding of Yorkshire Council is an important part of this commitment. The enhanced internet services will also be complimented by our work to set up a Customer Contact Centre in Selby making it even easier for residents to get information, advice and access to the services they need. This innovative project firmly puts Selby District Council at the forefront of delivering easy to access services in new and exciting ways.” says Cllr. Mark Crane, Leader of Selby District Council.
Ordered in June, the Aspire CRM system has been smoothly delivered and installed, with the roll out to the Customer Contact Centre plus Queuing and Telephony system integration next on the agenda.
Selby DC is in North Yorkshire, employing 350 staff. Selby is committed to stainable enterprise and employment, intending to lead by example. The Council will promote personal and public health, leisure and community safety. It will also provide quality and affordable housing with care for its vulnerable residents.
Contact Rob Mackin , Manager of Information Technology for more information.
Quelle: Publictechnology, 26.10.2005
