In a five-year contract worth over £700,000, Northgate will provide its ‘Front Office’ citizen-relationship management solution, together with document image processing and corporate workflow solutions. The council will also benefit from back-office integration between ‘Front Office’ and its Revenues and Benefits, Planning, Environmental Services and Housing applications.
- provide ‘one-stop’ services for citizens, including swift implementation in priority areas, such as Revenues and Benefits and Planning;
- access a complete audit trail and history for its interactions with citizens, enabling continuous improvement in service;
- manage the flow of information between the front and back office more efficiently;
- reduce the administrative burden on staff through electronic document storage.
Gareth Evans, Head of Revenues and Customer Services at King’s Lynn and West Norfolk Borough Council, said: “Working in partnership with Northgate will enable us to streamline our operation and deliver an increased number of services to citizens, quickly, at the first point of contact. We are taking a more proactive approach to modernisation through selecting a corporate solution that ensures joined-up working and will deliver short term and long term efficiencies.”
Quelle: Publictechnology, 01.02.2006
