The research was conducted by Imago Communications in conjunction with Ovum.
VoIP applications that improve ‘teleworking’ and ‘employee mobility’ are both cited by 61% of respondents when asked ‘what APPLICATIONS are driving your move to VoIP?’. 86% of respondents also said that wireless VoIP was of ‘significant interest’ to their organisation.
The importance of improving communications with employees working outside the office was also evident when asked ‘what BUSINESS GOALS are driving your move to VoIP?’
47% of respondents agreed that ‘enabling mobility’ was one of those goals, with 44% citing ‘enhanced flexibility’ and 41% ‘extending functionality to remote workers’. 47% said that the more general goal of ‘improving communications’ was behind their move to VoIP.
However the research suggests that one of the most important reasons why organisations are adopting (or looking to adopt) VoIP is still saving money - with 69% of respondents stating that ‘cost savings’ was a business goal behind the adoption of VoIP.
75% of respondents that had deployed VoIP said that it was successful and had met all, or the majority, of their objectives. Yet challenges still lie ahead. 46% of respondents said that they still didn’t fully understand the business benefits that VoIP and IP Communications could offer. 67% also stated that the interoperability of different suppliers’ equipment in an IP network was still a major worry.
The VoIP for Business research findings are based on responses to an online research questionnaire. The research was conducted during April and May 2005.
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Background information to this article:
VOIP is a technology for carrying telephone calls over IP networks (such as the Internet) that involves digitising and packetising voice streams. VoIP-based telephony will facilitate the adoption of advanced voice and data solutions that incorporate video conferencing, application sharing, multi channel contact handling, on-demand speech recording, unified messaging, unified directories and more
Quelle: Publictechnology, 22.06.2005
