The software, developed by IBM, scans through key terms or phrases - labelling them positive or negative - and helps identify current and emerging trends in public sentiment, according to FutureGov, an organisation that reviews government policies. The feedback would subsequently help the public services design policies that meet the demands of Singaporeans.
The new system could revolutionise the way feedback is received and seen, as it pays particular attention to 'feelings' as opposed to the rational method of processing information with reason, without emotion.
The tools will enable public services to be better tailored to individuals by “listening” to views expressed in social media, explained Professor Neo Boon Siong of the Lee Kuan Yew School of Public Policy, National University of Singapore.
The software, developed by IBM, trawls social media for key words or phrases, which can be defined as positive or negative, to identify current and emerging trends in public sentiment.
Weiterlesen: Singapore to mine citizen sentiment in social media
Ng See Sing, general manager of NCS Portal City, told ZDNet Asia the Singapore government is continuously embracing social media to improve government-to-people communication and engagement with citizens. Apart from politicians and government agencies that have their own Facebook and Twitter accounts, government e-services portals in the city-state also feature social elements, Ng said in an interview.
Weiterlesen: Singapore govt taking cautious approach to social media
The Hawker Management System will help make interactions between NEA and its tenants easier, and improve the integration with other government agencies in the management of tenancy transactions and licensing of more than 15,000 hawker stalls, a NEA spokesman told FutureGov.
The Infocomm Development Authority of Singapore (IDA) launched the application, which allows users to access the national authentication system, or SingPass, on their mobile phones, in March this year.
Currently, 58 agencies provide online access to 260 services via SingPass, which has seen transaction volume increase from 4.5 million in 2003 - the year of launch - to 34.4 million in 2009.