IfG.CC -
Institute for eGovernment

The Sharjah Department of e-Government has announced that 33 government departments will participate in the 39th GITEX Technology Week from 6th-10th October, at Dubai World Trade Centre.

The departments are participating in line with Sharjah e-Government's determination to support digital transformation and develop processes and systems across government entities in the emirate.

The UAE capital climbed three places to secure 10th position, while Dubai also improved its standing, moving from 17th to 12th place among 142 cities worldwide

Abu Dhabi and Dubai made significant strides in the Smart City Index 2024, compiled by Switzerland’s International Institute for Management Development (IMD), earlier this year.

The UAE capital climbed three places to secure 10th position, while Dubai also improved its standing, moving from 17th to 12th place among 142 cities worldwide. The two cities were among the most impressive in performance, as per the IMD report.

A total of 66.5 per cent of users of the official portal of the UAE Government prefer email to other means of communication with government authorities, a Telecommunications Regulatory Authority (TRA) online opinion poll shows.

Salem Khamis Al Shair Al Suwaidi, Deputy Director General for Information and e-Government Sector at TRA, said: “More than 2,100 people participated in the poll. Of these, 14 per cent prefer to visit the entity to complete their transactions, 12 per cent prefer to communicate through SMS, while only around 6 per cent prefer social media tools such as Facebook, Twitter, discussion forums and similar channels.”

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has viewed a report on the results of the transition to m-government at a meeting with government officials on Saturday.

Sheikh Mohammed said that an accomplishment rate of 96.3 per cent was reported by the government’s most important 337 departments providing services on a daily basis to customers at the end of the two-year timeline set for shifting to m-government and m-services.

A new wave of sustainable urban design is taking shape in the UAE, and the developer behind Dubai's original Sustainable Cityhas announced plans for a more ambitious, AI-integrated successor: The Sustainable City 2.0.

Under the plan, drones will take to the skies, while residents receive health updates and personal training from AI bots and self-driving vehicles navigate the streets.

Mohamed Ismaeel, Director of Operations and Production, Emirates eGovernment welcomed the South Korean delegation led by Lee Jee-Yun of the Ministry of Public Administration and Security and Kyu-Taek Ji, Economic Counsellor, Embassy of the Republic of Korea in the UAE.

Mashreq Neo aims to transform the traditional banking landscape in the UAE

As the digital future becomes inevitable, a one-size-fits-all approach in banking does not work anymore, and financial institutions that adeptly combine the best of digital and human touch will stand out.

These are the words of Aref Al Ramli (pictured right), Regional Head of Digital Banking for Mashreq, after the UAE-based lender launched Mashreq Neo, a full fledged digital bank that transformed the traditional banking landscape of the country, on October 1.

Abu Dhabi has been ranked top on a list of cities in Africa and the Middle East in the McKinsey Global Institute study 'Smart Cities: Digital Solutions for a More Livable Future'.

The study looked at how cities all over the world use technology to increase the quality of life across a wide range of criteria, including healthcare, security, mobility, economic development and housing. With a rating of 18.4, Abu Dhabi ranked first in the region ahead of Dubai, which was placed second with a rating of 17.3.

Department of Municipalities and Transport has signed a letter of intent to establish Twin City relationships between Abu Dhabi and Beijing

The Department of Municipalities and Transport has signed a letter of intent to establish Twin City relationships between Abu Dhabi and Beijing, the capital of the friendly People's Republic of China.

Abu Dhabi and Dubai are “well positioned” to be at the forefront of becoming full-fledged smart cities, with several initiatives, particularly those involving 6G technologies, being tabled to help the transition to a futuristic digital economy, a top researcher at the Technology Innovation Institute said.

Both emirates have launched several programmes to advance research and development into the upcoming sixth generation of wireless networks, which is attracting top players globally, said Thierry Lestable, executive director of the AI and Digital Science Research Centre at Abu Dhabi's TII.

• The strategic partnership formalised collaborations across various sectors including investment, technology, smart cities, and urban mobility
• A signing ceremony took place during the inaugural 'Abu Dhabi x Shenzhen Innovation Forum' where the DMT delegation engaged with over 15 Chinese companies and organisations
• Four additional agreements were signed during event between DMT and leading Chinese entities including the Shenzhen Urban Transport Planning Centre and Huawei

UAE's Abu Dhabi and China's Shenzhen forged a landmark partnership this month with the signing of a 'Twin City' agreement. Backed by a Memorandum of Understanding (MoU) signed by H.E. Mohamed Ali Al Shorafa, Chairman of the Department of Municipalities and Transport (DMT) and H.E. Qin Weizhong, Mayor of Shenzhen, the agreement was announced during the inaugural 'Abu Dhabi x Shenzhen Innovation Forum' ('ADSZIF') held in Shenzhen from 25 – 26 January 2024.

Singaporean companies will submit solutions to address challenges identified by Abu Dhabi entities

Abu Dhabi Investment Office joined forces with Enterprise Singapore (ESG), a government agency championing enterprise development, and its subsidiary IPI Singapore to accelerate smart city development in the emirate.

Under the agreement, Singaporean companies will submit solutions to address challenges outlined by the Abu Dhabi-based entities.

Mariam started work at 8am on a Saturday morning. Within the next hour, she had received more than 10 calls from concerned residents about how to process visit visas, how to access building services, and a handful of complaints.

All of this is part of a regular workday for Mariam, a 22-year-old from Egypt (whose name has been changed to protect her identity) who currently works at the Abu Dhabi Government Contact Centre.

Abu Dhabi, United Arab Emirates: The Abu Dhabi Civil Defence Authority in partnership with Core42, a G42 company specializing in sovereign cloud, AI infrastructure, and digital services has launched an advanced digital portal that enables Abu Dhabi Civil Defence Authority, building owners and maintenance companies to register, manage, and update fire and life safety standards in real-time. Launched as part of the Hassantuk program and developed by Core42, the advanced solution significantly enhances protection for residents of buildings across Abu Dhabi reducing property damage and improving emergency response time. The new solution also boosts overall operational efficiency for maintenance companies and building owners to monitor their work, ensuring higher safety standards throughout the Emirate.

Abu Dhabi has moved to fifth place in a global smart city ranking

Abu Dhabi’s green spaces, free public Wi-Fi, public transportation and effective traffic management propelled it from tenth to fifth place in the 2025 IMD Smart City Index, surpassing several major world capitals.

Mohamed Ali Al Shorafa, Chairman of DMT, said: “Over the past five years, Abu Dhabi has steadily climbed the world’s smart city rankings, moving from 14th place in 2020 to fifth place this year. This is a major achievement for the whole of Abu Dhabi and further cements our position as one of best places in the world to live, work, and visit.

Agreements were signed at Abu Dhabi Japan Economic Council event in Tokyo

Abu Dhabi entities announced the signing of deals on Friday that are expected to see private companies from Japan and the UAE develop smart solutions for areas including sustainability and digital integration for smart cities.

The focus of the Abu Dhabi-Japan Economic Council, where the deals were signed, placed great attention on non-oil industries and trade.

The initiative aims to strengthen Abu Dhabi Objectives of having an E-government.

The DED has also announced the promotion and activation of its G2G online services necessary for the insurance of all data and information concerning trade licenses required by all government institutes in Abu Dhabi through the Abu Dhabi Government Network (ADNET). These services enable government circles and institutes to have access to data and information concerning trade licenses without having to use traditional correspondence that used to take a customer a longer time to finalize documents.

Page views increased by 65% and a reported 41% increase in online visitors

Abu Dhabi e-Government Portal, a pioneering e-service websitemanaged by Abu Dhabi Systems and Information Centre (ADSIC), continues to grow and witness widespread success across the UAE's capitalin 2015.

The continued high user-demand rates of the E-Government Portal comes after the success it had over the past two years in terms of scope, scale and the high quality of services it provides to all segments of society.

"We are very proud to see the Abu Dhabi e-Government Portal take home this prestigious Award. This is a major recognition of the commitment and effort of all those involved in this initiative since its launch and illustrates ADSIC's contribution to making Abu Dhabi Government one of the best in the world," said AlMansoori.

The stand is hosted by Abu Dhabi Systems and Information Centre (ADSIC), the government entity in charge of Abu Dhabi’s ICT agenda, and showcases the Emirate’s futuristic e-services and initiatives.