IfG.CC - The Potsdam eGovernment Competence Center

A six-month performance report of Pakistan Muslim League (PML-N) on Monday revealed that during the period National lCT Research and Development Awards-2013 was launched to acknowledge efforts of Pakistani organizations, researchers, academicians, professionals and engineers in the area of Information and Communication Technology (lCT) with a view to encouraging development of an ICT-focussed R&D culture in Pakistan.

The other objective behind establishing Telecentres is to creating local employment opportunities and extending broadband to provide distance education and Information and Communication Technologies (ICTs) literacy, Minister of State for Information Technology, Ms. Anusha Rehman said.

“To make it easy for exit permit applicants, the Ministry of Interior (MoI) has activated issuance of exit permits for expatriates and Qatari minors in all services centres spread across the country,” a spokesman said.

Apart from the Passports and Airport Security Department, services centres in Al-Khor, Mesaiemeer, Al-Shahaniya, HMC, Q-Post, Industrial Area, Al-Shamal, Al-Wakrah, Souq Waqif, Umm Salal, Al-Dhayin and Dukhan will issue exit permits for expatriates and Qatari minors, said the director of Unified Services Centre (USD) Colonel Abdullah Ali Al-Sulaiti.

While highlighting the digital transformation of governance in the country, the Qatar Government Contact Centre (QGCC) of the Ministry of Transport and Communications (MoTC) said it has completed close to 4mn calls during the second quarter of 2021. MoTC tweeted that the number of calls during this period stood at 3,811,645 through the hotline 109.

In April 1,293,926 calls were made while May and June recorded 1,222,250 and 1,295,469 calls respectively.

As part of this empowerment drive, RDB-IT has been installing rural telecentres throughout the country. It recently added 18 more telecentres under its community and rural access outreach programmes.

The plan's kick off was marked by the installation of the first public information kiosk at Kigali International Airport on Friday.

The programme will equip major government institutions with public information kiosks as part of its e-government project, a plan that aims to develop using Information and Communication Technology (ICT) in public service delivery.

The provincial government noted that it would introduce a shared service centre, based on a model of the Gauteng Shared Services Centre (GSSC). The centre will initially include ICT and legal services, government communication and procurement services, and will be established by the end of the province's current financial year.

The provincial government recently stopped the outsourced contract, terminating the agreement two years early, after deciding to move the functions in-house under the auspices of the Department of Finance. The decision was the result of a “reprioritisation” process within government.

However, government's move resulted in the contract with Dialogue subsidiary Sibize Calling International, being canned. As a result, Sibize itself is likely to close down, because Gauteng was its largest customer.

Telecentres, or also known as Community e-Centres, are public sites often situated in remote rural areas that enable people to gather information, create, learn, and communicate with others by using the ICT tools provided.

The overall facts and figures clearly showcase India’s growing influence over the world economy.

India – a country backed by its strong democracy and partnerships, has emerged as one of the fastest-growing major economies in the world. All thanks to the continuous market expansion, supported by the Government policies and growth plans, India is expected to be one of the three top economic powers of the world over the next 10-15 years.

At the telecentre, the community would be able to access information through television and ICT tools such as the internet, fax and telephones.

About 15 telecentres have already been built across the country according to Enock Mpenzwa who is programme officer in the ministry of Communications, Science and Technology. The creation of telecentres is provided for by the Universal Communication Access Act, 2006.

Marking its 5th year of providing a convenient, direct access between the people and the government this 2013, the contact centre is in the midst of implementing a phased approach towards significantly expanding its capabilities to accommodate various inbound and outbound communication and collaboration, a statement from the centre said.

Dubai eGovernment has announced that the Awqaf and Minors Affairs Foundation (AMAF) has joined the AskDubai program, an initiative that facilitates interaction between the government and its public in one point of contact. Through the AskDubai call centre, the public can enquire about services offered by AMAF.

Dubai eGovernment has announced that the Department of Tourism and Commerce Marketing (DTCM) has become the 16th government department to join the AskDubai service, an initiative that facilitates interaction between Dubai government and its public through a single point of contact.

Under the patronage of His Highness General Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the United Arab Emirates Armed Forces and Chairman of Abu Dhabi Executive Council, the new Contact Centre for Abu Dhabi Government was inaugurated today with His Highness Sheikh Hamed Bin Zayed Al Nahyan, Chairman of the Abu Dhabi Crown Prince’s Court making the first call during a launch event held at the Emirates Palace Hotel.

Laila Hareb, Director of Customer Service Centers Department stated that this program is an addition to the programs undertaken by the RTA aiming at upgrading the online services and efficient interaction with clients with the least possible effort.

Sewa is working towards launching a customer service centre called Tawseel (installation) by which all the formalities for all kind of services provided by Sewa will be facilitate and completed.

The Lagan Frontline solution has been procured in conjunction with Specialist Computer Centres (SCC).

Recognising that improved customer satisfaction is important, the council established Serving Camden. This programme aims to improve the experience that all council customers – whether citizens or business users - have when they contact the council by putting them at the centre of what the council does.