IfG.CC -
Institute for eGovernment

Acting Head of UNPOG Alexei Tikhomirov opened with his welcoming remark. Next, upon “Domestic Issues & Agenda”, Sang-oh Yun from Dankuk University and Young-Im Cho of Suwon University took turns under each theme “New Governance Structure in the Era of Big Data Sharing” and “Big Data Sharing Strategies for the Next Generation E-Government.” Also Solideo Systems’ use of “Big Data” was introduced under its theme “ Best Practices and Strategies.” For “International Issues & Agenda”, UNPOG’s Tikhomirov and Seunghwan Seung from Inha University under his topic “Open Government: Issues & Global Cooperation” continued.

"It is Government 2.0, not 'Web 2.0,'" said John Sullivan, the United Kingdom's chief information officer, at a panel discussion involving the United States, the U.K., New Zealand and Canada.

Here it is, more than a decade later in the eGovernment era. Do you feel any more in touch with your elected officials and public administrators? Well, I can fire off an email, instead of writing a letter or calling. And I can apply for a fishing license online. And I can download tax forms from IRS.gov.

Analytics, infrastructure and cloud computing are the top three technology priorities for government CIOs, but shortages of skilled workers, rigid organisational cultures and the cyclical nature of government are among the major barriers to implementing digital priorities.

The results come from Gartner’s 2016 CIO Agenda worldwide survey, which asked 2944 CIOs about their top digital business opportunities, threats and strategies, including 379 government CIOs.

Experts attending the e-Government Forum at CeBit yesterday hope that working with technology can transform the way governments operate.

Initiatives like fixmystreet.com can help citizens play a more active role in their governance.

Globally, government leaders surveyed by Deloitte reported that they are behind the private sector when it comes to "going digital." Here's what CIOs and other government IT officials can take away from the report to aid in their own push for digital transformation.

Like most organizations around the world, governments are going digital. They're not all doing it at the same pace, though, and there are vast differences in their progress.

“Governments will likely respond to the crisis the way many of them have responded to past crises, expanding certain domestic commitments on a deficit basis,” said Roy, who mentioned how the public sector is already extending its reach into the financial and manufacturing sectors, and into infrastructure projects tied to job creation.

Government digital transformation is still at its embryonic stage, largely because of shortages of skilled workers and rigid organisational culture, according to a new survey by Gartner.

The 2016 CIO Agenda survey shows, analytics, infrastructure and cloud computing continue to be the top three technology priorities for government CIOs, but the skills shortage and unadaptable cultures are among the major barriers to implementing digital priorities.

Government organisations from around the world are harnessing the power of technology to deliver better services and enable a higher level of engagement with citizens.

Ideas such as e-government, which improves efficiency through automated paper-based processes, and Government 2.0, which sees agencies increase engagement through social media, have helped to revolutionise the way government organisations work with their citizens.

“There are tools that monitor users’ behaviour online. If they are stuck on a page or having difficulty filling in a form, users can be prompted if they’d like to chat with an agent or make a call directly from the site,” he explained.

Topics up for discussion will range from improving government transparency such as the relationship between the authorities and its citizens using social media to environmental issues, abandoning hardcopies in favour of tablets and computers to save paper.

As explained above e-government allows the government to communicate with its citizens at the touch of a button. Additionally it allows people to access government services faster as opposed to previous decades when people had to make long lines in government offices. Before the adoption of e-governance in countries where government offices were centrally located in one major city people had to travel from upcountry in order to get government services.

Leading businesses have trained people to expect high quality, personalized services -- standards that citizens are now applying to government. At the same time, governments around the world are confronting significant short- and long-term fiscal pressures -- from managing rising health care costs to rebuilding public infrastructure. According to the Deloitte study, governments can both reduce costs and improve the level of service they offer to their consumers by adapting to the public sector some of the customer-centered reforms pioneered by leading companies.

Die HIS Hochschul-Informations-System GmbH aus Hannover präsentiert auf der diesjährigen CeBIT in Halle 11, Stand A06, die ganze Breite ihrer Produkt- und Servicepalette zur hochschulspezifischen Ausformung von eGovernment.

Dr Pan Shan-Ling, Senior Research Fellow, Singapore e-Government Leadership Centre, National University of Singapore, said that public sector web sites that seek to embrace transparency should not simply be a repository for information on the organisation’s functions. “It should have functionalities, such as search and an information directory, that enable citizens to locate the information they need efficiently and effectively.”