IT decision-makers in most governments have already made all the technically easy wins and now is the time for government to focus on delivering integrated, citizen-focused services, according to the 2016 Trends to Watch: Government Technology report by global research and advisory firm, Ovum.
“Does the world need any more ‘fix my pothole’ apps?” asked author Al Blake, principal analyst, public sector, Ovum. Terming e-government “passé”, he called on policy-makers to move beyond simple single-function applications focused on automating existing government processes toward full-scale digital government, innovating entirely new processes of government en route.