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Donnerstag, 30.05.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001


  • 100 self-service Hukoomi kiosks planned in Qatar

    Qatar will have some 100 self-service kiosks across the country that can access e-government portal–Hukoomi services by 2015.

    Through Hukoomi, citizens and residents can complete a range of important services — from applying for passports and identification cards to obtaining exit permits — from the comfort of a home computer or mobile device now and self-service kiosks later.

    “This allows people to bypass paperwork and long waits at government offices and saves everyone time, energy, and other resources,” ictQATAR said in its annual report.

  • AE: Dubai residency office opens more self-service kiosks

    Following the success of its Amer self-service kiosks, which provide customers with prompt updates about the visa services and status round the clock, the General Directorate for Residency and Foreigners Affairs in Dubai (GDRFA-Dubai) has set up more booths in different locations around the city.

    Amer self-service booths are now available at Dubai International Airport, Ministry of Labour office, Sharjah Airport, the GDRFA-Dubai headquarters and its external offices.

  • AE: Abu Dhabi: Capital rolls out e-kiosks for municipal transactions

    The Municipality of Abu Dhabi City (ADM) has launched a self-operated electronic kiosk service, enabling customers to process their transactions on the spot through various service delivery points, including customer service centres at the municipality’s head office, external centres, shopping malls and petrol stations.

    According to a statement sent by the civic body on Sunday, this step has been taken to provide customer-centric services by providing them access to the kiosks in places that are easier for them to visit.

    The new digital kiosks will enable customers to process their transactions through self-service interactive screens built at multi-faceted high technical specifications capable of facilitating transactions quickly.

  • AE: Dubai airport kiosks provide several services

    Dubai travelers can not only check in for flights via kiosk, they can also make visa queries, print visas and book flights at self-service facilities launched by Flydubai and the Department of Naturalisation and Residency Dubai (DNRD).

    According to a press release, the facility launched today at Arabian Travel Market (ATM), will be available at six DNRD kiosks strategically placed around Dubai, including Dubai Terminal 2, The Ministry of Labour and the Twar Center, with plans for additional machines to be placed in the city's malls in the future.

  • AE: Dubai immigration goes hi-tech

    E-gates to be set up in anticipation of a flood of 90 million in 2 years

    Anticipating a flood of around 90 million visitors in another two years, the Dubai immigration authorities are adopting bold technology-intensive measures to successfully manage the rush.

    In a recent interaction with the media, Khalid Nasser Al Razooqi, Director-General of the Immigration Department's e-services sector, said a pilot project to establish “smart electronic gates” at the airport was being undertaken on a war footing. “Once it is validated, the e-gate will enable a passenger to clear immigration in 14 seconds flat,” he claimed. Officials in the United Arab Emirates (UAE) said a sharp escalation in passenger inflow was expected once a dedicated terminal for the giant A380 aircraft was completed in 2013.

  • AE: Dubai: GDRFA launches self-service kiosks

    The General Directorate for Residency and Foreigners Affairs in Dubai (GDRFA-Dubai) has started providing the public with easy and quick services through an Amer self-services kiosk, that provides customers with prompt GDRFA-related enquiries and services around the clock.

    The kiosks are spread in different areas and places allowing customers to follow up on the processing of their transactions. The Director General of GDRFA-Dubai, Maj Gen Mohammed Ahmad Al Marri, told the media that the kiosks “allow customers to perform a variety of operations without the need to visit GDRFA’s counters including applying for and enquiring about visa status as well as printing residence visa and other types of visas.

  • AE: Dubai: More self-service residency e-kiosks set to curb queues

    Users can check status or print residency/visit visas among other services

    In a bid to promote self-service, the General Directorate of Residency and Foreigners Affairs (GDRFA-Dubai) has installed several electronic kiosks in new locations.

    The Amer self-service kiosk allows customers to access the GDRFA’s e-services such as conducting residency and entry transactions and inquiring about sponsorship files.

  • Azerbaijani Justice Ministry extends e-services via electronic kiosks

    The Azerbaijani Ministry of Justice has installed universal electronic kiosks for the purpose of e-services in accordance with Presidential Decree on Measures on E-services for the Population in Governmental Agencies"

    The Ministry informs that installation of electronic kiosks for test operation was commenced in June in several agencies.

  • Bahrain e-Government...now on mobiles

    Bahrain's e-Government services can now be accessed through mobile phones and service centres being launched across the country.

    The mobile portal and common service centres (CSCs) are the latest channels being used to provide government services to the public.

    They were launched by Cabinet Affairs Minister and Supreme Committee for Information and Communication Technology member Shaikh Ahmed bin Ateyatala Al Khalifa and e-Government Authority (eGA) chief executive officer Mohammed Al Qaed yesterday.

  • Bahrain eGovernment Authority starts its summer awareness campaign

    As part of the eGovernment's Authority vision to provide convenient electronic services through numerous channels for everyone, the eGovernment Authority recently announced its summer awareness campaign at the Bahrain City Center starting from June 16th to July 31st with the aim to familiarize the public with the available electronic services with a special focus on the eKiosks payment services as one of the innovative payment methods to easen and maximize citizen usage of government services at anytime and anywhere.

    The eKiosk provides users the opportunity to carry out their electronic transactions smoothly and contributes to closing the gap between the public and the government services to strengthen the concept of quality and integrity in all the services provided. The 35 eKiosks are distributed in different locations in the Kingdom of Bahrain.

  • Bahrain plans national call centre

    Bahrain is to establish a national call centre as part of its e-government strategy, it has been revealed.

    The Supreme Committee of Information and Communication Technology (SCICT) approved a proposal to establish a new company to manage the project.

    The company will be equally owned by the government and a large international company.

  • Bahrain to showcase 200 eGovernment services

    The eGovernment Authority (eGA) of Bahrain will showcase over 200 services provided in collaboration with the governmental entities at the upcoming Gitex Technology Week in Dubai.

    Gitex 2011 will run from October 9 to 13 at Dubai International Convention and Exhibition Centre.

  • Bahrain: Inauguration of e-Services Centres and e-Kiosk Machines Completed

    The inauguration of the 15 e government services centres 35 self service machines (e Kiosk) across and the kingdom is complete, announced the Cabinet Affairs Minister Shaikh Ahmed bin Atiyatollah Al Khalifa and the Minister in Charge of the Communication Sector.

    This came as Shaikh Ahmed patronised the inauguration ceremony held at Moda Mall in the presence of the e-Government Authority Chief Executive Officer (CEO) Mohammed Ali Al Qaed and Credit Max CEO Mohammed Malik. The move is in line with the e-government Authority's vision aiming to provide e-services through different channels, as outlined by the Economic Vision for Bahrain, 2030, said Shaikh Ahmed.

  • Bahrain: eKiosks to offer quick services

    Bahrain has launched an innovative way to provide eServices to the public through self-service eKiosks. About 35 eKiosks will be set up in different parts of Bahrain, under an agreement signed by the eGovernment Authority (eGA) with CrediMax.

    eGA chief executive officer Mohammed Al Qaed and CrediMax chief executive Mohammed Malik signed the agreement.

  • Bahrain: Minister of Cabinet Affairs announces completion of eService Centers and eKiosks

    His Excellency Shaikh Ahmed bin Attayatallah Al Khalifa Minister of Cabinet Affairs, Minister Responsible of Teleommunication Sector, announced the completion of launching all 15 eServices Centers, and 35 eKiosks allocated in all kingdom areas.

    Launching the eServices Centers and the eKiosks come as part of the service delivery channels for the eGovernment, beside the other channels: eGovernment Portal, Mobile Gateway, and National Contact Center), where users can benefit from the eservices through the channels at anytime and anywhere.

  • Bahrain:Minister of cabinet affairs launches two new channels to offer govern't eservices to public

    The Mobile Portal and Common Service Centers (CSC), the latest service delivery channels to provide government services to the public were launched yesterday, in line with the eGovernment strategy of Bahrain and Vision 2030.

    As stipulated by the strategy, the eGovernment Authority will offer 200 basic government services to the public through 4 channels – eGovernment National Portal, Mobile Portal, Common Service Centers and the National Call Center. To date, 90 eServices are available through the National Portal (www.bahrain.bh) with the rest set to launch at various stages until the end of 2010.

  • Bahrain’s eGA, Credimax to introduce new eKiosks

    Bahrain’s eGovernment Authority (eGA) in partnership with CrediMax has announced plans to remodel all 34 eKiosks located at various parts of Bahrain in an aim to introduce state-of-the-art kiosks better suited to the needs of citizens.

    The kiosks are expected to be available to the public by September, will ensure a better developed user-experience and seamless payment transactions for eGovernment services made through credit and debit cards, said a statement from the company.

  • BH: Having volume of eGovernment financial transactions reach to more than BD55m

    As part of its commitment to facilitate the users' communication with the governmental entities, the eGovernment Authority currently offers more than 40 epayment services, with a volume of financial transactions reaching to more than BD55m.

    The payment eservices are provided in collaboration with the governmental and private entities, through the eGovernment various channels: National Portal (Bahrain.bh), Mobile Gateway (bahrain.bh/mobile), eKiosks, eService Centers, and Mobile Applications.

  • BH: VIVA launches billing service on eGA portal

    VIVA Bahrain has launched online postpaid billing services through the eGovernment Authority's (eGA) national portal (Bahrain.bh).

    The service will enable customers to obtain details of their bill payment, recharge their lines, or receive a copy of paid balance via email.

    The move comes as part of VIVA Bahrain's desire to increase the available payment channels and promote postpaid billing services, including mobile phones, broadband and the Internet.

  • Casting the web over rural India

    E-kiosks for services like bill payment and job queries are mushrooming all over rural India. Pradipta Mukherjee visits one such centre in a Bengal village.

    Gorachand Banerjee runs a common service centre in Kapasaria village in Chanditala 2 block, 20 km away from Kolkata.

    Banerjee, who has studied till class X, is today a village level entrepreneur under the common service centre scheme of the Government of India.

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