IfG.CC -
Institute for eGovernment

Inaccurate addresses can disrupt business deliveries, emergency response times and the collection of council tax. In the past, such problems have been viewed as modest or isolated and often resolved by the local knowledge of a postman or council worker. But as computers and technology are increasingly used, small discrepancies in an address, irrelevant to a person, can lead to problems. A national call centre dependent on a database cannot know each locality, for example.

Newham had first refusal to own and exploit work developed by the CRM National Project, but turned it down because it believed it would not be able to give the work the attention it felt was needed.

The creation of a national e-crime co-ordination unit is getting underway following financial support from the National Police Improvement Authority (NPIA).

But without continued central government funding the scheme will have to rely on private sector contributions, and may take longer to get up and running.

Questions are being asked about how a local authority can guarantee that the information and transactions it offers are of a similar minimum standard to a neighbouring authority yet at the same time can develop and improve on the services already provided.

To show councils the importance of CRM, the next phase of activity for the CRM National Programme will be on proving, qualitatively and quantitatively, the direct benefits of CRM for the citizen and council.

e-GIF sets out the policies and standards for e-government and e-service development and delivery. All public sector systems used to deliver e-services must comply with the Framework.

The National Computing Centre (NCC) is advising IT suppliers to get up to speed on interoperability standards if they wish to compete for the billions that will be spent on joining up government services through IT.

When the Council agreed upon its new service strategy in September 2004, it identified that a Contact Centre would be essential to improving service and driving up first time resolution rates.

But, 78 per cent of central government sites are achieving UK accessibility targets.

The e-Service Delivery Standards will set comprehensive benchmarks that will enable Local Authorities to assess their current level of e-enablement and aim to encourage joint working efficiency through consistent levels of service provision. They will also help Local Authorities understand how the Priority Outcome and IEG requirements affect the way they need to deliver their services to customers and where this fits into the overall e-gov efficiency agenda.

Ein vom US-Konzern EDS und der japanischen Fujitsu Services angeführtes Firmenkonsortium soll einen Milliardenauftrag zum Aufbau eines neuen Computersystems für das britische Militär erhalten.

Das Verteidigungsministerium in London werde dem Konsortium in dieser Woche den Zuschlag für den Auftrag im Wert von vier Mrd. Pfund [rund 5,8 Mrd. Euro] erteilen, schrieb am Sonntag die "Sunday Times" ohne Nennung von Quellen.