Heute 223

Gestern 2912

Insgesamt 60154024

Donnerstag, 26.02.2026
Transforming Government since 2001

Survey

  • Thailand's civil servants lack IT skills

    A new survey of Thailand's public sector has found that moves to e-government will be hindered by a lack of IT literacy.

    The survey, commissioned by the National Electronic and Computer Technology Centre (NECTEC), and carried out by Chulalongkorn University's Sasin Graduate School of Business Administration, found that government IT workers generally held low-level positions at their organisations, and that they "failed to hold positions whose seniority reflected their skill levels".

  • Think big, Accenture says

    A new survey shows that government officials believe they are approaching the saturation point for online services, but they should be more ambitious, says the leader of Accenture's government efforts.

    "What is left are incremental improvements," said Martin Cole, chief executive of Accenture's government group, which recently conducted its annual customer survey.

  • UAE: DM conducts customer satisfaction survey on e-Government services

    As part of its ongoing process of monitoring customer satisfaction, the Dubai Municipality Information Technology Department has taken the initiative of conducting a quantitative online survey in March 2004 utilizing ACNielsen, online interviewing operations technology based in Australia.

  • UAE: Dubai eGovernment conducts Mobile Portal Survey

    Dubai eGovernment has conducted a Mobile Portal Survey through its portal www.dubai.ae to estimate the ability and willingness of people to use Mobile Internet, an innovative way to allow users to access information and carry out transactions instantly via handheld wireless devices such as mobile phones and PDAs to conduct transactions.

    The main objective of the Mobile Portal survey was to assess the feasibility of providing government services via the Mobile Internet as an innovative channel, for government department services, meeting customer needs and increasing usage of online services.

  • UK climbs EU e-government league

    The UK is among the best in Europe at providing public services online, but Britons still need some persuading to use them, say researchers.

    While people can renew passports and book driving lessons, they are more likely to use the internet to shop.

  • UK e-Government ranks 12th & trails other countries says Accenture report

    Despite having invested billions putting services and information resources online, governments around the world are still struggling to meet citizens’ growing expectations for better customer service, according to the results of a study released by Accenture.

    The UK comes 12th out of 22 countries, way behind Canada, the number one. In short, thought many UK e-government services are live, there's not a great deal of transactional capability yet.

  • UK leaps ahead in EU online stakes

    The UK is third in the latest EU online public services survey.

    The surge in public sector deals across the consultancy industry has delivered positive results, making the UK among the best in Europe at providing public services online.

  • UK storms up the e-gov rankings

    The EU has published its fifth annual report into the state of e-government within Europe - and has found one of the biggest improvers since last year was the UK.

    The survey, performed by Capgemini for the EU, studied 14,000 websites across 28 countries - the 25 member states, including those that joined last year, plus Norway, Iceland and Switzerland.

  • UK: 40 per cent growth in visitors to council websites says new research

    Visitors to council websites increased by 40% over the twelve months to December 2005, demonstrating that take up is on a rising curve even before the Government’s two take up campaigns take effect this Spring, says Socitm research.

    The figures are published in the latest report from the Website Take-Up Service run by Socitm Insight for local authorities. The service provides information to participating authorities about the total number of unique visitors to their sites, why people are visiting, how they got there, what the experience was like, and whether they are likely to visit again. The information is collected through a short exit survey added to participating authorities’ websites and launched as every fifth visitor leaves the site.

  • UK: Central government websites fail to meet accessibility targets

    Nomensa,the Bristol-based Usability and Accessibility consultancy, today publishes its Web Accessibility in Central Government report that assesses 28 central government websites against accessibility guidelines. The report shows that 78% of central government websites are achieving UK accessibility targets but only 57% meet the ‘single A’ minimum standard defined by the Cabinet Office e-Government Unit.

  • UK: Councils face e-accessibility struggle

    An annual survey of local websites casts doubt on councils' progress towards the government's 'priority targets'

    Local authorities may not meet the government's "priority" targets for online services, according to an annual survey issued by the Society of IT Management (Socitm).

  • UK: Dramatic loss of public trust in institutional data management, according to BCS survey

    A remarkably IT astute Britain (90% of adults are now aware of the Data Protection Act) has expressed an alarming loss of trust in established institutions, including government departments, to safeguard their personal data. According to a new survey from the British Computer Society (BCS), two thirds of British adults have reported a decrease in their level of trust in these institutions to correctly or securely manage their personal details, in the light of recent stories about data breaches or data being lost.

    The BCS Data Guardianship Survey 2008, published today (14 March), coincides with a dedicated BCS seminar on Building Trust in eGovernment to which representatives from other professional institutions, charities and government have been invited. The survey reveals that issues relating to data protection and guardianship are now deemed to be "very important" by well over half of British adults.

  • UK: E-Government Investment ‘Invisible' To The Taxpayer

    Survey reveals that 73 per cent of the public had not noticed the impact of the current investment in the UK’s e-Government initiative

    A survey undertaken by Transversal, the eService software provider, has revealed that the majority of people have a poor perception of e-Government. Almost three quarters of the respondents said that they hadn’t noticed the impact of the investment made in e-Government and 50 per cent of them were unhappy with the current level of customer service.

  • UK: E-government needs better links

    A survey has shown people want to complete their entire transaction online - not just find government forms online, but submit them that way as well.

    Online government services aren't exciting users because so many transactions have to be finished offline, according to new research.

  • UK: eGovernment 'Ignoring' Poor, Unemployed, Homeless - Report

    Exclusive preview of hard-hitting new Government study

    Socially excluded groups are currently "very poorly served" by the UK eGovernment agenda, says new government research.

    A report out on Tuesday warns that eGovernment, at both national and local level, largely ignores the needs of 'hard to reach' individuals and is failing to adequately promote social inclusion.

  • UK: Nearly half Government websites fail accessibility standards

    A new report into the accessibility of Government websites and services has concluded that only 57 per cent are meeting the minimum standards set by the Cabinet Office e-government unit.

    But, 78 per cent of central government sites are achieving UK accessibility targets.

  • UK: Service levels more important than e-gov deadlines: survey

    The government's 2005 deadline for e-enabling services is no longer the main concern of IT managers in the public sector, according to a survey.

    Although the deadline is still a concern for 70 per cent of IT managers, more than 80 per cent reckoned service improvement was more of an issue. The techies also reaffirmed a long standing love-affair with three-letter acronyms, citing BPM, CRM and SOA as their main investment priorities. (Tha's Business Process Management, Customer Relationship Management and AService Oriented Architecture, for anyone who was unsure.)

  • UK: Survey identifies influential young adopters to target in e-Gov't promotion

    A new study into the consumer behaviour of an important segment of the youth market has provided useful information for e-Government planners needing to get their services used by young early-adopters.

    Research agency NOP has published a study which has identified a distinct segment, the 12 per cent of children aged 9-16 years who sway the buying decisions and behaviour of not only their peer group but also those who fall within their sphere of influence - including parents and siblings.

  • UK: Why e-government isn't working

    UK drops down the e-government rankings - but there is hope

    The UK has slipped another rung down the e-government ladder, slipping further behind leaders including Canada, the US and Denmark.

    Despite the huge amounts spent on government IT - and the laudable target of having all government services online by the end of this year - the UK is still rated as a follower in the rankings put together by Accenture.

  • USA: 29 Percent Of Michigan Governments Have Web Site

    A new study just released from Cyber-state.Org shows that 29 percent of the state’s nearly 1,900 counties, townships, cities and villages have an official government web site, up 9 percent from the previous survey.
Zum Seitenanfang