IfG.CC - The Potsdam eGovernment Competence Center

Mahmood Al Bastaki, Business Process Re-engineering Consultant, Dubai eGovernment, addressing a seminar on Regional Call Centre Trends in Dubai. In addition, it initiated more than 20,000 outbound calls, 550 online chats and over 50 faxes.

The survey, which is exclusively targeted at Dubai based citizens and residents, calls upon university students, working professionals, home-makers and retirees to ensure their opinion counts most for future planning and delivery of newer online services for the Emirate of Dubai.

Dubai eGovernment further revealed that it has upgraded its Gitex website (http://gitex.dubai.ae) to provide information about all the participating government entities and the eServices being provided. The Gitex website will also offer comprehensive coverage about the daily activities of the event, including lectures, press conferences and concluded agreements.

Dubai eGovernment (DeG) recently hosted a special session as part of the 3rd Emirati-American Young Leaders Cultural Exchange Program at its headquarters in the Ruler’s Court in Dubai. The event was attended by DeG Director-General H.E. Ahmed Bin Humaidan and DeG CEO Thani Abdulla Al Zaffin.

During the session, Bin Humaidan discussed Dubai’s pioneering experience in digital transformation, outlining DeG’s strategies for enhancing the performance and efficiency of eServices and its methodologies for restructuring and automating government transactions, thereby upgrading its public services.

A strong eGovernment team comprising senior officials and experts from Tawteen Recruitment and Human Resources Solutions, a division of HumanSOFT, will be on hand to advise students and young job-seekers on the changing job market in the region and the qualifications and skills needed to secure employment in chosen fields.

Union National Bank (UNB), one of the leading domestic banks in the UAE, has recently announced a tie up with Dubai eGovernment to offer the direct debit payment facility to account holders of the bank. All account holders of Union National Bank can now pay for various Dubai Government services and private sector services in real time as their accounts are directly debited with immediate updation in records.

Dubai eGovernment announced today at a press conference that Dubai Police has extended the scope of its ePay service by installing Points of Sale (POS) terminals at Dubai Police departments, which will facilitate easy payment of traffic fines and other related fees using the credit cards. The move is expected to significantly benefit those who personally visit Dubai Police departments to make payments, and also people who do not have easy access to the internet to carry out such online transactions.

The introduction of the new high-tech card is considered one of the largest technical projects of its kind in the Middle East.

Dr. Saeed Al Dhaheri, Director-General of EIA, said the Authority is using GITEX to showcase the latest technical features being used by EIA to design the new card and ensure it meets the highest security standards.

Touchscreen devices have innumerable applications as they can be used as public information or payment systems, as POS (point of sale) in retail environments or restaurants, in the gaming and entertainment industry and in the medical industry.

Held in the Ministry of Public Works headquarter, the meeting was attended by Dr. Emir Mavani, the Federal e-Government Programme Director at MoFI, and officials from eCompany Etisalat's one-stop e-powerhouse business unit which is the technical partner of Federal e-government for all the ICT needs of the project.

The scope of use of the ID card will be expanded when all nationals and expatriate residents were registered in the PRIDC to include data of other services like the health and labour cards, e-commerce transactions, driving licence, passports.