IfG.CC -
Institute for eGovernment

This will enable users obtain information about violations made by their vehicles, and raise possible objections to the offences reported should they have some reservations, and follow-up the process till clear-cut replies and satisfactory solutions are concluded to their objections.

The Roads & Transport Authority (RTA) in Dubai has recently obtained ISO 2000 certification for the quality standards of the IT services offered, in recognition of RTA efforts in applying the best practices and standards provided for in the IT Infrastructure Library (ITIL) standards. Thus RTA has become only the second Government Department at Dubai Government level, and the fifth across the UAE to obtain this certification.

H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, received the Certificate from the CEO of RTA Corporate Technical Support Services Sector Abdullah Al Madani and the Director of RTA IT Department Abdullah Al Bastaki.

Ahmed Hashim Bahrozyan, CEO of Licensing Agency at RTA, said: "The Agency has received 1492 online transactions, comprising two types: vehicle registration renewal, and driving licenses renewal. Vehicle registration transactions accounted for the larger share as the Agency has received 1308 online transactions of this type over five months; namely June (220 e-transactions), July (260 e-transactions), August (235 e-transactions), September (256 e-transactions), and October (337 e-transactions). As for driving licenses renewal, the Agency has received 184 online transactions during the same period."

Engineer Maitha bin Adai, CEO of RTA Traffic & Roads Agency, said that the purpose of upgrading the design of the website was to provide users & subscribers of the system with access to the service in a record time and a highly convenient style. Referring to the added features of the rejuvenated website she said: “It has a bilingual Front Page (Arabic & English) and a box to display the latest and key information, events and news of the system in the form of Links, where users can toggle between them to access the required information or surf the News Archive. The Portal provides an integrated package of the latest services along with a full explanation of the new features.

The move is aimed at covering both the shape & content as well as easy access to information in a speedy and highly accurate manner, the authority said in a statement.

Dubai eGovernment has announced that it has recently conducted its historic first meeting of all Dubai eGovernment employees during which the general strategy and direction of the newly established government department were presented. From being a government initiative, Dubai eGovernment has been made a full-fledged government department after H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, issued in his capacity as Ruler of Dubai, law no 7 of 2009 establishing Dubai eGovernment department and appointing Ahmed Mohammed bin Humaidan as Director General.

''Such a life will provide the ID card holders with easy movement, thus saving both time and energy, Sheikh Saif stated today on the occasion of the opening of the forum and exhibition of ID cards in the capital.

At present, people with accounts at the Emirates Bank and the Dubai Islamic Bank can process their Salik account transactions with the RTA through those bank accounts.

The on-line recharge service, available on Salik's official website www.salik.ae, enables users to add further credit to their Salik account through three payment options: credit card, e-dirham or direct debt from the user's bank account.

The whole Policies, Standards and Procedures project is divided into three phases. Overall, the eGovernment steering committee plans to develop about 80 different policies and standards. So far, 25 policies have been created in the first phase of the project but only three have been published.

The Dubai Naturalisation and Residency Department (DNRD) faced the challenge of delivering secure inter-agency data exchange in the context of the country's federal structure, says Lt. Col. Khalid Lootah, Head of Information Technology at the DNRD: "Our department is charged with protecting a mass of information on citizens and travellers. However, the need to share this information with other agencies has become a high priority. Our unique solution exchanges sensitive information in a federated environment without surrendering strict control."

SEDD's current e-services include a licence inquiry service that helps government departments check the validity of licences and other related details such as the partners in the license, the activities covered, among others.

According to H.E. Ali bin Salem Al Mahmoud, General Manager of SEDD, the launch of a passport office at SEDD will make visa renewal and residency procedures easier. "It is an important step towards establishing an e-government that can finalize procedures quickly and efficiently, which saves time and effort on the part of our clients."

The plan aims to fundamentally transform the manner in which Abu Dhabi government operates and delivers services to its customer base covering citizens, residents and businesses.

Sewa is working towards launching a customer service centre called Tawseel (installation) by which all the formalities for all kind of services provided by Sewa will be facilitate and completed.

Since the recent renovation of its website, SEDD has been working on launching a range of new services. The first new services included investor licence inquiries, payment voucher print outs, investor registration via Internet, and government department licences inquiries.