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Transforming Government since 2001

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  • UK: Scottish Parliament's e-Petitioner system nominated for e-Europe Award

    The Scottish Parliament’s e-Petitions system has been nominated for a prestigious European award.

    The eEurope Awards for eGovernment recognise best practice in internet projects among member states of the European Union, the candidate countries and member states of the European Fair Trade Association.

    The Public Petitions Committee has been selected as a finalist in the Service Use category of the awards, which are being presented at the Ministerial eGovernment Conference co-organised by the UK Presidency of the European Union and the European Commission in Manchester on 24-25 November.

  • UK: Scottish pathologists go digital

    Consultant pathologists in Scotland now have access to the latest digital technology, allowing networked pathology departments to share images for discussion, research and education.

    Supplied as part of Scotland's £600,000 Pathalba project, which is funded by the Scottish Executive Health Department, the scheme is being assessed by the University of Dundee to establish the effectiveness of the technology.

  • UK: Scottish police need performance IT

    Police organisations in Scotland require a new, single IT system if they want to improve performance management, according to an influential report

    HM Inspectorate of Constabulary (HMIC) has urged the Association of Chief Police Officers in Scotland (ACPOS) to purchase an IT solution to support performance management development.

    It suggests that a national system to capture performance data, if readily accessible and without red tape, would improve the performance of police forces throughout Scotland.

  • UK: Scottish public sector ICT sees big change with launch of 'Scots Connect'

    Scots Connect, a new venture between the Scottish Executive and private sector companies to promote shared ICT services across public agencies has been launched.

    Speaking in Edinburgh at the launch of Scots Connect, Permanent Secretary John Elvidge said: "Scots Connect is an new initiative from the Executive. Working with private sector partners Objective and LogicaCMG the Executive has developed ICT systems which are robust, reliable and ideally suited to the needs of the public sector. We now want public sector agencies to consider if these systems meet their own needs. By adopting these existing systems agencies can avoid costly work on developing their own ICT solutions and achieve significant savings.

  • UK: Search for 'Tech Idol' begins

    'Digital Challenge' will pay £7m to best local authority

    The government has launched a £9m search for a local council to be held up as a shining example of best practice in e-government.

    The winning council will receive £3m from government to put its ideas into practice - along with another £4m in cash or discounted goods and services from industry.

  • UK: Second annual report highlights progress for local e-Government

    The second annual report on the National Strategy for Local e-Government, published today by ODPM, sets out key areas of progress and identifies what's still required to meet the December 2005 local e-government target.
  • UK: Secret DWP call centres plan 'shows utter contempt' for workforce

    The Government's biggest department, which deals with jobseekers, benefit claimants and pensioners, is drawing up controversial plans to switch work overseas, according to a leaked internal document.

    Union leaders said the move by the Department for Work and Pensions threatened job losses and showed "utter contempt" for the workforce.

  • UK: Sector plans will drive shared services for rest of Labour government

    The Cabinet Office has published targets for its Transformational Government implementation, to be delivered by July 2007.

    Priorities include greater data sharing between government departments, the creation of a geographical information system strategy and the incorporation of service transformation into departmental spending reviews.

  • UK: Security body supports biometrics

    SIA uses fingerprint authentication to boost security

    The Security Industry Authority (SIA), a Home Office body that regulates the private security industry, is using biometric technology to authenticate its users.

  • UK: Security chief warns of global cyberthreat

    UK under attack, agrees Government Communications Headquarters (GCHQ) head Lobban

    Once hailed as an economic saviour, the Internet is now in danger of becoming a threat to the future prosperity of the UK and its allies, the head of UK security agency GCHQ Iain Lobban has said in a rare speech.

    Another speech, another dire warning about the economic, social and political threats being posed by the rise of cybercrime, but Government Communications Headquarters chief Lobban did offer more detail on the daily threats battled by his agency.

    GCHQ detects 20,000 malicious emails discovered inside government systems each month, 1,000 of which have been deliberately targeted to its departments, he said.

  • UK: Security fears over City WiFi

    Sheer size of network makes it difficult to protect, say experts

    Technology experts have raised concerns about the security of the City of London’s new WiFi network.

    The network, turned on last week (Computing, 26 April), covers the heart of London’s financial district, serving more than 350,000 people, comprising 127 nodes, and offering 95 per cent coverage to the area.

  • UK: Security lapse in e-vote trials

    Councils 'violated' their own e-voting security guidelines during the May 2003 local elections, according to a Government adviser

    The UK's e-voting programme is suffering from major security weaknesses, a Whitehall e-government adviser told Government Computing News on 30 July 2003.

  • UK: Sefton Council invests in Macfarlane online Customer Service Solution

    Macfarlane Telesystems announces today that Sefton Metropolitan Borough Council has launched a new Customer Contact Centre based on Macfarlane's CallPlus contact centre technology.

    The new Centre is designed to improve access to Council services as well as to meet Government guidelines for the introduction of Electronic Government by 2005. Sefton MBC is headquartered in Bootle on Merseyside and serves a population of 290,000 citizens.

  • UK: Selby council looks to east

    East Riding of Yorkshire Council could take over delivery of council services in Selby after bidding to take the district under its wing.

    Leading councillors have said the prospect would be a "far better" future for the area than merging within North Yorkshire.

    Last month, North Yorkshire County Council members voted to table a bid with the Government to form a single authority providing all services countywide.

  • UK: Selby District Council fast tracks to BV157 with online services

    Faced with ODPM deadlines, Selby District Council​ has reached an agreement with East Riding of Yorkshire Council and supplier Lynx Technology to mirror its award winning Customer Service network.

    In December 2005, Selby District Council will go live with a customer centric A-Z of Services on the internet, making sure that existing links to North Yorkshire County Council services are maintained. Customers will have the opportunity to complete an online form to make a service request - this form is designed to guide the customer through the process with useful hints and tips. What’s more, customers will be able to provide feedback, on-line, to assist the authority to further improve its services.

  • UK: Service levels more important than e-gov deadlines: survey

    The government's 2005 deadline for e-enabling services is no longer the main concern of IT managers in the public sector, according to a survey.

    Although the deadline is still a concern for 70 per cent of IT managers, more than 80 per cent reckoned service improvement was more of an issue. The techies also reaffirmed a long standing love-affair with three-letter acronyms, citing BPM, CRM and SOA as their main investment priorities. (Tha's Business Process Management, Customer Relationship Management and AService Oriented Architecture, for anyone who was unsure.)

  • UK: Seven councils get IT Beacon status

    Local authorities awarded for best practice in using IT in services
  • UK: Seven Welsh authorities new system aids social workers' service delivery

    The Welsh Systems Consortium (WSC) – a partnership of seven Welsh local authorities – has announced the first stage of the implementation of a €5m new electronic social care system designed to improve the delivery of services by social workers.

    Ceredigion County Council went live with the system on 10 May 2004, with the system due to be operational at two other authorities by July and further authorities over an agreed timescale. This implementation is regarded as a flagship e-Government project for Wales, and is backed by the Welsh Assembly Government.

  • UK: Shared IT is set to support frontline services

    Public sector IT sharing will reach the frontline of operations as belts tighten

    Local authorities will soon start to share frontline services such as education and recycling, according to David Myers, the Home Office director of shared services.

    Pooling technology is becoming more acceptable as back-office sharing boosts public service delivery, said Myers.

  • UK: Shared IT plans take shape

    Several billion pounds to be spent on centralised systems in next five years

    The public sector will spend several billion pounds on centralised IT systems in the next five years, according to the newly-appointed head of the government's shared services programme.

    Shared services are intended to cut down on duplication by developing common administrative systems, such as human resources (HR) and finance, for use by multiple organisations.

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