Local authorities should focus on softer management skills rather than technical competence if they are to deliver e-government successfully.
In its report, Delivering Local e-Government, the Society of IT Management (Socitm) identifies two key e-government roles within local authorities: the e-champion and the head of ICT. In theory, the e-champion promotes the idea of e-government within the authority and plans the kinds of services that could be delivered, while the head of ICT is works out how the technical infrastructure can support those plans.