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UK: Swansea finally signs 10-year outsourcing deal

Swansea Council has finally signed a ten-year £83m outsourcing contract with Capgemini after an 18-month disagreement with trade union Unison.
At one stage Unison members were involved in a bitter two-month strike over transfer arrangements, but the council eventually negotiated a settlement with staff, which includes a reduced number of staff transferring to Capgemini.
UK: Swansea IT staff shunted to Capgemini

E-gov deal underway
IT staff at Swansea Council have been transferred to Capgemini as part of a controversial £83m e-government outsourcing project designed to modernise the way the council provides its public services.
As part of the first phase, Capgemini intends to overhaul the council's existing IT systems and working practices as part of an "integrated programme of business process re-engineering and technology transformation".
UK: Swansea joins with Cardiff to deliver citzen contact centre
Swansea Council is joining forces with Cardiff Council to deliver a new contact centre for citizens, following the cancellation of a deal with Capgemini.
Cardiff will provide the systems and infrastructure to support the Swansea centre, and Swansea staff will run it.
UK: Swansea signs e-government deal

A controversial outsourcing venture between Swansea and Capgemini is finally underway
City and County of Swansea has signed an £83m e-government contract after lengthy delays and industrial action.
The deal with Capgemini is claimed to be Wales's "biggest and most ambitious" e-government project, according to a statement issued on 4 January 2006.
UK: Swansea starts first phase of 83-million e-Government project

Swansea Council and Capgemin have signed the £64 million first phase of an intended £83 million contract to launch the biggest e-Government programme in Wales.
The eGovernment programme will modernise the way the Council operates and provides services to customers.
UK: Swansea to transform council services in first phase of £83 million eGovernment partnership with

Swansea Council and Capgemini UK plc ("Capgemini") today announced the signing of the £64 million first phase of an intended £83 million contract to launch the biggest eGovernment programme in Wales.
The eGovernment programme will modernise the way the Council operates and provides services to customers.
UK: Swansea to transform council services through eGovernment

Swansea Council and Capgemini UK plc have agreed the "million first phase of an intended" million contract to launch the biggest eGovernment programme in Wales. The eGovernment programme will modernise the way the Council operates and provides services to customers.
In the first phase, Capgemini will design and build IT systems and introduce more efficient working practices in an integrated programme of business process re-engineering and technology transformation. In addition Capgemini will also run the IT systems on an outsourced basis for the next ten years, along with the majority of the council's existing IT systems.
UK: Swansea: Access to Council services will be better than ever this year

Access to Council services are going to be better than ever in 2007 thanks to key initiatives taking shape later this year.
The new Civic Centre will play home to the council's customer contact centre which will be up and running later this year. It will mean that people who want to do business with the authority will be able to meet staff face to face more easily than ever before.
UK: Swansea: Face-to-face contact centre does business better, faster and smarter
Swansea Council's new Contact Centre is proving a big hit with residents of the city with more than 800 people a week using the service.
Figures show more than 6,500 people have used the face-to-face centre to assist with a range of issues including council tax queries, housing repairs, street lighting, highways faults and the reporting of abandoned vehicles.
The centre on the ground floor at County Hall is the first stage of the transformation of the building into a Civic Centre that will also boast a new Central Library, a seafront café and an exhibition space.
UK: Swansea: IT staff fear information initiative will cost jobs
THE local government workers' union Unison has insisted jobs could be lost as part of ambitious plans to modernise access to council services in Swansea which will cost at least £35m.
The council has invited two private IT specialists CapGemini and ITnet to bid for the lucrative project.
UK: Swindon launches MyElection website to improve voting turnout

Swindon Borough Council has launched "My Election Swindon" (www.myelection.co.uk/swindon), an online one-stop shop for information about local elections in Swindon.
My Election, developed by e-democracy company Delib, aims to help people through all aspects of voting in the Swindon elections. It is intended to make it easy for people to access all the information they need to engage in their local elections.
UK: Switchover to Digital Britain
The government has confirmed that it wants universal access to 2Mbps broadband by 2012, arguing that this is vital for the future of commercial and public services.
Its Digital Britain report, published yesterday, also sets out plans for a “digital switchover” for public services once the 2Mbps universal service commitment has been achieved.
UK: T-Gov strategy could be undermined
The public's lack of awareness towards e-government services could undermine the Transformational Government strategy, new research has claimed.
A survey of UK citizens found that they are very keen to use e-government services. But it also discovered that most respondents were not aware what resources are available to actually use.
UK: Take-Up Problems Mar eGov Progress
Latest data shows e-services will be in place but largely unused
Virtually all council services will be e-enabled by the December 2005 target but few citizens are likely to go online to use them, according to a new government report.
An analysis of councils' progress in implementing Government, published on 23 August, shows local authorities expect to achieve 98 per cent e-service capability by the end of this year.
UK: Tameside to improve its Revenues and Benefits system

Tameside Council has announced that it is to continue to make improvements to the delivery of its four-star ‘excellent’ Audit Commission rated Revenues and Benefits services. Tameside will implement the Pericles system developed by Anite, specialist provider of IT solutions to public sector organisations.
Pericles is a fully integrated browser-based system which supports revenue collection for council tax and non-domestic rates, together with administration for housing and council tax benefits. It is the latest in a range of Anite’s systems to be adopted by the authority, all of which are delivering major improvements in efficiency and customer service. These include a suite of mission-critical Social Care products such as SWIFT, Anite’s social services database, an integrated children’s system, electronic social care record and mobile assessment systems.
UK: Tamworth to put in electronic document management

Tamworth Borough Council is completing one of its council-wide improvement projects using electronic document management (EDM) and workflow from Comino.
Comino’s EDM and workflow system makes access to records restricted by authorisation rights.
Initially, Tamworth’s Development and Building Control Officers will use Comino’s EDM for scanning, saving and indexing plans and application forms and the workflow element for progressing, routing and escalating applications to the relevant officer.
UK: Targets 'should be scrapped'
A leading public policy IT expert has urged the UK Government to drop the 2005 targets and start delivering services that are needed
Whitehall's e-government targets "should be scrapped" as too much effort is being wasted on services that don't matter, a senior member of Tony Blair's favourite think tank said on 16 July 2003.
UK: Targets in sight
The latest round of local e-government statements report 'significant progress', says the minister in charge
The minister responsible for local e-government has said that councils are likely to have three quarters of their services online by March 2004.
UK: Targets mean nothing if IT does not deliver
The government set itself a target for all its services to be online by 2005. But any success in this area will ring hollow against the background of continued failure in major government IT systems, such as those at the Child Support Agency. And the experience for the ordinary citizen is still far from one of there being seamless government services accessible via the medium of their choice.
It is time to look at what we mean by electronic government and for a longer, harder examination of success or failure than that offered by simplistic targets.
UK: Taskforce to help UK CIOs realise economic and gains of grid computing
According to IECnet, a collaboration between the National e-Science Centre and Intellect, the majority of UK CIOs do not realise the potential and business gains from implementing grid technologies. Intellect believes that the time is right to exploit the UK's clear advantage in Grid Computing Technology.