IfG.CC -
Institute for eGovernment

"The Korean central services portal (www.egov.go.kr) is definitely one of the world leaders in tightly integrating online government services," the U.N. report said.

According to the forum’s annual Global Information Technology Report released Wednesday, Korea was the most active country in the world in terms of private firms’ Internet usage, and second best in the high-speed Internet penetration rate. On the contrary, it was lowly ranked in the administrative process for starting new businesses (89th), efficiency of taxation (71st) and accessibility to venture capital (68th).

The Rutgers survey is conducted by the E-Governance Institute, School of Public Affairs and Administration at Rutgers University-Newark, and the Global e-Policy e-Government Institute at Sungkyunkwan University and sponsored by the United Nations Department of Economic and Social Affairs and the American Society for Public Administration.

Seoul, which was the world’s first city to introduce wireless high-speed mobile internet services, was singled out for giving its citizens the opportunity to play an active role in governmental processes, such as the submission of ideas and suggestions on e-policies via well-organised policy forums.

The Brookings Institution evaluated nearly 1,700 government websites from almost 200 countries for the ranking.

The Ministry of Public Administration and Security says the study, based on EU standards, polling citizens aged 16 to 74, found that 39 percent of respondents used government websites in the last three months.

The year 2011 was an historic year for the informatization of Korea,” said Dr. Chang Kwang-su Assistant Minister at the Informatization Strategy Office of the Ministry of Public Administration and Security (MOPAS) when asked about the national informatization project of the organization. ” Korea’s exports of e-government solutions surpassed USD 200 million on the basis of its number one position in the evaluation of e-governments by the UN and winning a public administration prize given by the UN.”

The United Nations Public Administration Programme has announced the launch of its “E-Government Survey 2012: E-Government for the People” on 29 February 2012, and Korea maintains its position in the 1st place since 2010 as achieving the greatest e-government both in development and participation indices.

Making a significant progress from its preceding ranking, in the 2020 United Nations E-Government Development Index (EGDI), Sri Lanka has advanced its position to the 85th from 94th in 2018. While this wasn’t the highest position Sri Lanka has achieved over the twenty years of survey period, it can be seen a substantial advancement as country position has been sliding over the last few years.

In sub components, Sri Lanka has achieved a Very High Human Capital Index (HCI) with a High Telecommunication Infrastructure Index (TII) and a High Online Services Index (OSI). It is the only South Asian country to make such a balanced achievement. Bangladesh and India have been ranked ‘Middle’ in their Telecommunication Infrastructure, while Pakistan is ranked ‘Low’. The survey identifies Sri Lanka as a Sub-Regional Leader and its position is used to benchmark the rest in South Asian region.

The 2018 United Nations E-Government Survey is the product of collective efforts of the United Nations Department of Economic and Social Affairs (DESA). Malaysia has undeniably climbed in their rankings over the past two years, from being in the 60th place in 2016 to the 48th place in 2018.

The 2018 United Nations E-Government Survey (hereinafter referred to as “the Survey”) is issued at the time of key rapid technological changes, with Member States in the third year of the implementation of the Sustainable Development Goals (SDGs).

Jordan has ranked 115th among 193 countries on the UN’s 2018 E-Government Development Index, according to a Jordan Strategy Forum (JSF) statement.

In its policy paper on the Kingdom's e-government performance, released on Monday using the UN’s index, the JSF said that the study showed that Jordan ranked above the global average by a large margin from 2004 to 2012. However, since 2012 the Kingdom’s speed of progress has declined, the JSF said.

This is according to Accenture's sixth annual global report on government service delivery, entitled “Leadership in Customer Service: New Expectations, New Experiences”.

The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

Although the U.S. government did rise one slot in the rankings from last year, it is falling behind other countries in broadband access, public-sector innovation and implementation of the latest interactive tools to federal Web sites, according to a study released Aug. 17 by the Brookings Institution, a Washington-based think thank.

Its sixth annual report on progress around the globe shows the UK still ranked about 10th, but with the comment that it is poised to make significant progress. Canada was ranked first for the fifth consecutive year, the US came second, Denmark and Singapore tied at third.

In a survey of 22 countries the UK has fallen from 9th to 12th in the maturity of its e-government services, Accenture found.

Accenture said, however, it was ranking the UK 10th, because it was so close to Sweden and the Netherlands, which only scored marginally ahead of the UK.