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eGovernment Forschung seit 2001 | eGovernment Research since 2001

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  • Average Indian household pays 42 bills online a year: Study

    Contrary to popular perception, an average Indian household in the top 10 cities in the country pays up to 42 bills online annually, most of it to finance, insurance, telecom and utilities companies. And the community of Internet-savvy Indians paying bills online is expected to increase from the current 0.3 million in 2005-06 to 1.8 million by 2007-2008.

    These were the findings of a study mandated by Internet and Mobile Association of India (IAMAI) recently. The study conducted online in December 2005 on Online Bill Payment highlights the level of awareness of online bill payment services, user's aversion and preferences, their propensity to start paying bills online and factors that would increase the usage of the service. It comprised Internet users with a sample size of 6,365 respondents.

  • Survey: Estonia fifth in the world in e-government

    According to a Japanese e-government ranking survey, Estonia has the fifth best e-government system in the world.

    The 2017 survey, compiled by the Waseda University Institute of e-Government in Japan, evaluates 10 main indicators and 35 subindicators.

    In Estonia’s case, the report notes most of the indicators are above average among OECD countries, except for the use of emerging technologies for government. This indicator evaluates the use of cloud computing, big data and the Internet of Things.

  • Wide Disparity In Asia Pacific eGovernment Readiness: Survey

    There are significant disparities in the eGovernment preparedness across Asia Pacific despite senior managements having good understanding of its importance to better serve the public, a survey shows.

    The survey revealed that Australia and Singapore are two of Asia Pacific's most technologically advanced countries, but almost 50 per cent of Australian government IT executives said there are few systems and processes in place to enable their organisation to leverage the Internet.

  • ''e-Citizenship for All'' benchmark survey results presented in Tallinn

    EUROCITIES and Deloitte present the findings of the 2nd annual "e-Citizenship for All" benchmark survey, which shows the progress being made by European cities with regard to internet access and online services.

    At the EUROCITIES Knowledge Society Forum – TeleCities spring conference in Tallinn, supported by the City of Tallinn, Deloitte Touche Tohmatsu’s public sector group presented the findings of its second European benchmark survey into eCitizenship for All 2004, an annual joint initiative of EUROCITIES Knowledge Society Forum - TeleCities and Deloitte.

  • Accenture: Outstanding e-Government services on par with private sector

    Government agencies that deliver outstanding customer service provide an experience that rivals the private sector, Accenture report finds.

    Government agencies that lead the public sector in customer service are focused on developing sophisticated, interactive and transactional capabilities on par with the best of the private sector, according to a new global research report by Accenture.

  • Accenture’s Cole: E-gov hasn't lived up to potential…yet

    E-government initiatives have been an effective tool for transforming government service, but they have failed to bring about the complete re-invention that many people expected during the early years, the head of Accenture’s government group said today.

    Governments now should adopt a new four-point plan for delivering customer service that places citizens at the center of their focus, said Martin Cole, chief executive of the global government group at Accenture Ltd. of Hamilton, Bermuda. He made his comments at the FOSE trade show, produced by PostNewsweek Tech Media, publisher of Washington Technology.

  • AE: Digital payments popularity rising

    Digital contactless payment has become more popular among UAE travellers as they prefer to make payments and seek information in a visual format on a device, according to a latest global industry study.

    Around 32 per cent of UAE respondents find using their phone rather than cash or credit cards to pay for things “extremely appealing” as against 24 per cent globally, revealed a major global industry study “From chaos to collaboration: How transformative technologies will herald a new era in travel”.

  • Antigua and Barbuda has high Internet usage: survey

    Antigua and Barbuda’s e-Business Survey Report found that computer and Internet usage were widespread in the nation with an additional high concentration of their use for e-business.

    The two-month survey was conducted last year by the Ministry of Information, Broadcasting and Technology in collaboration with the Commonwealth Secretariat.

  • Asia among world's highest broadband penetration

    South Korea and Hong Kong are two of the top three markets in the world with the highest household broadband penetration.

    Korea topped the Gartner study with 93 percent penetration in 2007, with this figure expected to hit 97 percent in 2012.

  • Asian countries fall in e-govt readiness

    Several countries in Asia have slipped in e-government readiness rankings, according to a new study released by the United Nations (U.N.).

    India fell 26 notches in the U.N. 2008 E-Government Readiness Index to 113th, compared to No. 87 in 2005, while the Philippines registered a rank of 66 in 2008, down from 41 in 2005.

    Singapore and Thailand each fell 16 spots from their 2005 ranking, occupying No. 23 and No. 62, respectively, in the latest index.

  • Australia: e-Government Shortfall

    Despite massive investments, global e-government initiatives are still hard-pressed to meet citizens' growing expectations for better customer service, and government officials believe they are approaching the saturation point for online services.

    Yet such fears fail to recognize the potential for incremental improvements, according to Accenture's Group Chief Executive - Government Operating Group Martin Cole.

  • Australia: Leadership Required

    Governments must lead the way in tailoring services to meet customers' needs if they want citizens to embrace the new generation of multi-channel government services.

    E-government and related policy initiatives are designed to reduce the cost of customer service and compliance while at the same time improving service quality and delivering a more personalized experience to citizens. Today, the basic drive to put services online is approaching its limits. A recent Accenture report into e-Government, "Leadership in Customer Service: New Expectations, New Experiences", found in Australia 96 percent of the services covered by the Accenture survey are available online.

  • Australia: Navigation main frustration - survey

    More and more Australians are dealing with government bureaucracy online, but many continue to find the websites they must use difficult to deal with, a new study has found.

    The latest edition of the federal Government's e-government user satisfaction survey, which also measures happiness with interaction by phone, post and in person, reveals the proportion of Australians using the internet for government services jumped from 39 per cent on 2004-05 to 48 per cent in 2005-06.

  • Baden-Württemberg: Behörden nutzen Internet zu selten

    Vor allem kleine Kommunen in Baden-Württemberg haben starken Nachholbedarf

    Bei ihren Dienstleistungen im Internet haben kleinere Gemeinden in Baden-Württemberg nach einer Studie von Forschern aus Karlsruhe noch starken Nachholbedarf. Zwar bieten die Verwaltungen bundesweit am häufigsten den Datenservice an. Doch nutzen die Behörden vor allem in den kleinen Kommunen das Internet noch zu selten, wie es in einer Studie des Fraunhofer-Instituts für System- und Innovationsforschung (ISI) heißt. Es gebe noch zu viele Unsicherheiten und Hemmnisse, die abgebaut werden müssten. Insgesamt haben 95 Prozent der Städte und Gemeinden einen Internetauftritt, fünf Prozentpunkte mehr als bei der Erhebung von 2003.

  • Brunei: e-Government Survey

    Information that have been obtained from the e-Government Citizen Survey can assist government agencies in making their Info Communication Technology, ICT Plan respectively. The survey, which was carried out in December last year, generally has found that among the five main selective services that need attention are education, employment and professional training, business licensing, housing and utility as well as health.

  • CA: Nova Scotia: Survey in works on residents’ feelings about local governance

    The survey has begun.

    The News has hired Corporate Research Associated to survey residents in an effort to find out if people support the idea of a governance study, amalgamation, sharing services or keeping the status quo when it comes to running the municipal units.

    While the issues do get complicated, here are some simple notes about each item.

    Governance study: This has been initiated by municipal councils, supported by municipal councils, defeated by municipal councils for various reasons but mostly they all focus on the cost and how much each council and the province should pay.

  • Canada again leads in e-government

    For the fifth year running, market researchers at Accenture have placed Canada at the top of its list of customer service maturity.

    The survey, called Leadership in Customer Service: New Expectations, New Experiences, lists e-government service delivery in 22 countries. This year, Canada is followed by the United States, Denmark, Singapore and Australia.

  • Canada leads in customer service maturity, according to Accenture study

    For the fifth consecutive year, Canada ranked first out of the 22 countries surveyed in customer service maturity in eGovernment, followed by the United States, Denmark, Singapore and Australia, according to the results of a study released today by Accenture (NYSE: ACN.)

    The study, "Leadership in Customer Service: New Expectations, New Experiences," is Accenture's sixth annual global report on government service delivery. In a departure from previous reports, the 2005 study goes beyond measuring the extent to which governments offer services online to investigating their leadership in delivering true customer service - the value they bring to their citizens through multiple channels.

  • Delhi, the best e-governed state in India: survey

    Delhi emerged as the best e-governed state in 2007, followed by Goa and Chhattisgarh, even as Karnataka and Gujarat plummeted in e-governance initiatives, a Dataquest-IDC e-Gov survey says.

    "Delhi was voted the best e-governed state by its denizens for meeting nine out of 14 parameters set for the survey," Dataquest's chief editor Prasanto K Roy said in a statement in Bangalore on Friday evening.

  • Denmark: Survey results on the web accessibility of government websites

    According to a survey conducted on behalf of the Danish Ministry of Science, Technology and Innovation by a consulting firm specialising in information technology for people with disabilities, 52 % of the Danish government websites are not fully e-accessible to people with various types of disabilities.

    A total of 226 government websites were tested, including pages that are directly covered by the agreement on the mandatory open standards and a variety of other government websites. Individual pages were tested in terms of compliance with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standard and with the HyperText Markup Language (HTML) and the Cascading Style Sheets (CSS) standards.

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